Daniel Drake Email & Phone Number

Manage and deliver programmes within the network, including both training and process change implementations

London, United Kingdom

I work within the National Mortgage Division to support the business in relation to the processes, systems and products to ensure that the customer experience is enhanced and meets both the regulatory and commercial objectives. I manage relationships both with internal and external customers and need to build, maintain and drive quality working relationships with the senior leaders to support the achievement of business objectives. I manage the CeMAP training programme for Santander which ensures colleagues can achieve successful completion towards their qualification.

London, United Kingdom

Support the delivery and performance of cards within the branch network by building and maintaining quality working relationships with the directors of the network, regional managers and their respective teams. Launched new credit card to market and within the network. Analyse, evaluate and interpret sales performance to identify and report areas where improvements can be made and to acknowledge success. Clarify new policies and opportunities to increase quality performance and improved customer experience. Provide diagnostic feedback and potential solutions to directors and senior managers. Provide coaching and appropriate training to up skill teams at all levels. Simplify various MI reports in order to deliver success. Liaise with other business areas including Underwriters and Marketing to ensure both correct sales processes are followed and quality feedback for enhancements to product or new launches are built into plans. Engage with Head of Customer Channels in delivery of initiatives, projects and training that will benefit future sales capability.

London, United Kingdom

Provided supervision to financial advisors across various locations to ensure that sales were complaint and met regulations. Developed and coached advisors through times of change both due to product changes and process changes. Reported and suggested areas for individual improvement to senior managers

London, United Kingdom

Managed branch teams to ensure excellent customer service and business objectives were met. Supported regional manager with new joiners, at all levels within the branch, to ensure their introduction to the business was effective and they were able to develop, excel and progress within the organisation.