- Lead a team in a fast paced environment, where being able to adapt and change priorities with limited resources and notice is vital to the smooth running of the store- Educate and provide feedback to Operations team to help build a culture of trust and equality - Gather, summarise and prepare data to support leadership decision making to help the store’s growth and achieve targets - Maintain the aesthetic of the Apple Store and ensure the safety and well-being of customers and colleagues in line with Apple standards. This includes liaising with external vendors- Support the Operations team in execution of inventory tasks and processes in order to achieve operational excellence- Oversee store supply ordering process and ensure store needs are being met within the store’s budgetary guidelines, including inventory and demo products

After a successful UAT Analysis experience in 2019, I decided to apply for the Lead experience, which is the next evolution of this role. I was fortunate enough to be asked to return to Cupertino, California to take part in the Lead experience, but COVID19 put a stop to this. But I was later asked to partake as a Lead in a Work from Home capacity in 2021. All of this development had to continue to happen, so Apple made the decision to make it all WFH. I lead a team of peers in UAT preparation and execution. During the experience I designed and wrote test cases/scripts and acted as a cross-functional leaders of UAT projects.UAT Lead Career Experiences focus on team leadership. I worked directly with IS&T and Global Retail Support to execute UAT prior to implementation of these new features or systems to our stores.I worked closely with 3 other leads who all had other projects to look after, this being my first experience as a Lead, I learnt a lot very quickly from my tenured peers who had experienced this before. Another Lead and myself oversaw this project, working with 4 people from Canada 🇨🇦 and one from Spain 🇪🇸 Timezones where sometimes a challenge, but we managed it well and spent a lot of time on WebEx calls to talk through issues and resolutions. It was an incredible experience and introduced me a new way of working.

Whilst all Apple Stores closed globally due to the Coronavirus Pandemic. I was put forward to support Apple’s Retail Contact Centre (RCC) team as a Fraud Specialist. This was a new role for me and had to be learnt remotely. Having never worked remotely before, it was a steep learning curve, but something I relished the opportunity to be a part of. I worked for the fraud team for 6 months due to the demand that was being put on the Apple online store. This experience was incredibly insightful and helped me gain a more global perspective of Apple as a company and brand.

My application to become a User Acceptance Tester (UAT) was accepted in 2018 and I was asked to participate for 6 weeks in 2019. This was my first experience taking part in UAT and what an incredible one it was. I flew out to Cupertino, California and started working on testing a new internal app that Apple was developing for its stores. Overview - Checking UI - Finding bugs and reporting them - Using all parts of the app, including accessibility - Working with other colleagues from Brazil 🇧🇷, Hong Kong 🇭🇰, Germany 🇩🇪, Canada 🇨🇦 & Ireland 🇮🇪 - Future app feature brainstorming - Using every feature and possible combinations of features to ensure great user experienceThis helped me gain and understanding of how Apple Corporate and Retail link together to support a fluid experience for both customers and employees.

- Selected to be an NSO (New Store Opening) Core Mentor for both New Store Core Trainings. During these experiences I helped train the entire store and leadership teams. My main role was to reinforce learning objectives, deliver clear instructions and debrief activities. - Provided market support in Dubai; to motivate and lead the team in a new direction to increase positivity and productivity.- Creating owners and helping customers add to their technology ecosystem is often an opportunity that arrises at the Genius Bar. This enables me to contribute to the store’s sales targets.- Understand and drive company targets, including turnaround time and business introductions.- Work closely with the leadership team to help them gain an understanding of strengths and areas for improvement within the Genius Bar team, to support a seamless and engaging customer journey. - Encourage growth within my team, mentoring individuals to support Apple’s vision and purpose.- Educate customers about all our services and how they can keep up to date with everything Apple.- Serve as the face of technical support at Apple retail for our customers.- Certified and skilled expert in troubleshooting and repairing of all Apple products.- Driven to deliver exceptional customer service by repairing customers’ relationships with their products and Apple by listening, showing empathy and educating the customers on their products.- Enjoy working in an environment that is constantly evolving to enhance the customer’s journey; I embrace change and relish the opportunity to adapt my workflow to complement these changes. - Motivated to keep up to date with current technologies to continuously educate customers and colleagues.- Effectively manage my time to best suit our repair and appointment strategies. I work efficiently to make sure the customer is reunited with their product swiftly.

I ran my own business which focused on Landscape Gardening and Property Development. I had to keep in constant contact with my clients which regularly exercises my communication skills. I am a very motivated individual and running my own business gave me the drive to succeed in everything I do. I lead by example when passing on my knowledge to clients and co-workers. The detail and work I put into each project gives me confidence that the client will be able to embrace the finished product.

Worked as a domestic assistant every Saturday, this then lead into being a general handy man around the site, some tasks included.Installing Caravans Changing Gas BottlesMowing and Strimming the Grounds

Worked with a Self Builder for the summer and christmas holiday whilst at University.Carried a lot of blocks and bricks to construct the external facade of the house. Also ran all of the electrical wires internally, but did not connect as I was not qualified. Laid the paving in the garden, designed and built shuttering for a bay widow.