Team Manager
Current• Performed advanced troubleshooting on IT systems and cloud-computing devices optimizing performance and information security safeguards for high-value equipment.• Resolved escalations of complex issues by leveraging innovative problem-solving driving resolutions for client devices.• Collaborated with cross-functional IT team in handling on-demand IT system management delivering security solutions.• Conducted team audits evaluating quality of work and IT troubleshooting capabilities.• Gathered, analyzed, and reported performance metrics and data.