Proven expertise managing IT operations in fast-paced, high-volume environment with experience conducting advanced troubleshooting and system security functions for high-value equipment. Collaborates with cross-functional teams to analyze system performance and resolve complex issues amplifying system capabilities. Delivers service excellence through in-person and virtual client engagement.EducationBachelor of Arts (BA)in PsychologyUniversity of Central Florida (2017)Personal SkillsTeam Leadership • Team Player • Key Stakeholder Engagement • Relationship Building • Cross-Functional CollaborationAnalytical • Goal-Driven • Organized • Detail-Oriented • Innovative Problem SolvingStrong Verbal/Oral, Written, Presentation, & Interpersonal Communication