Daniel Fee Email & Phone Number

Mount Laurel, Nj

> Oversaw 2500+ square foot data center, 18 wiring closet building housing over 700 components as well as multiple offsite facilities, both Company owned and Co-Locations. > Managed multiple Data Centers, including Data Center Design, Coordination of Openings, Relocations and Closures, Environmental infrastructure. > Monitor, maintain, analyze and perform tasks to ensure Data Centers operate at optimum efficiency in ITIL environment utilizing problem, change, and incident disciplines. > Work high priority initiatives with aggressive time lines. > Basic Cisco network programming.> IT Asset Management> Site Physical Security

Supervised teams of up to 20 people responsible for real time monitoring and reporting of 1,500 employee call center with 15,000 toll free lines.Responsible for creating reporting, forecasts and supplying analysis for call center, whose annual volume was in excess of 3 million calls. Developed Business Continuity Plans and responsible for Identifying, communicating and resolving short- and long-term contact center issues.