Daniel Moura Email & Phone Number

Lisbon, Portugal

• Acknowledge and follow up all requests from clients, either for relief at source or reclaim purpose, and perform the necessary validations on the system and if applicable, communicate it to our custodian network• Assure that clients receive their payments or reclaim refunds according to the eligible market rules and their instructionsMain Activities:1. Validate tax documentation provided by clients according to each market rule2. Control and assure correct taxation is applied on income payments3. Answer to Account Manager queries related to the activity managed4. Process cash reclaim refunds.5. Report any risks or errors to line manager identified during daily tasks6. Contribute to procedure updates and business improvements7. Respect the established service level agreement (SLAs) and deadlines

Lisboa

Casca Wines is a Portuguese brand of high-quality wines. They produce it and sell their products all over the world. As their employee, I provided customer service and financial and administrative assistance.At Casca Wines, I had the opportunity to use daily a management and accounting software, PHC. I also had the chance to improve skills related to team-oriented work, customer communication, and business strategies, such as an international approach to business.

Master In International Economics And European Studies, Economics

- Study of international economics trends related to economic integration and globalization. - Multidisciplinary approach on international.

Summer Course, Creative Writing

Activities and Societies: Portuguese LiteratureThe summer course I took offered me the chance to expand my creativity and my knowledge.

Bachelor, Political Science And International Affairs, 17/ 20

- Theoretical and methodological analyses on political studies and international affairs. - During this time, I developed skills such.

Eu Erasmus+ Programme

- Improving on English skills. - The Erasmus+ Programme allowed me to engage with people from different backgrounds and to increase my.

Línguas E Humanidades