Senior Project Manager
Served as an IT project manager leading technical teams in deploying the IT infrastructure necessary to build out call centers for world class companies such as Kohl’s, T-Mobile and the US Government.Worked with Alorica technical resources and the customer to define the IT requirements for each project.Worked with Alorica technical resources to create a design document and took the design to team of SMEs for review and approval. After approval, scheduled and implemented the tasks necessary to build out the IT infrastructure per the design. After infrastructure deployment was complete, led the team in its participation of UAT testing.