Daniel Kerrick Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, Ca, Us

San Francisco, Ca, Us

- Responsible for building and maintaining external vendor relationships. - Facilitate onboarding of external vendors through Lyft Driver Center partnership phases. - Partner with key stakeholders to identify and execute cross-functional goals- Present project plans and proposals to leadership- Run high impact projects with strict timelines and high leadership visibility- Managed cross-functional initiatives impacting repair efficiency, quality, and compliance. - Responsible for conducting industry wide analysis and synthesizing findings from automotive manuals and technical publications. - Served as SME for internal shop operating systems; developed associated process documentation for our field operations team and Lyft Driver Centers. - Utilize lean problem solving methods to identify and implement process improvement opportunities throughout all Lyft Driver Centers.- Proficient in Microsoft Office, Smartsheets, Tableau, Mode, Microsoft Projects, Jira, and Salesforce

Austin, Texas, Us

- Performed pre-program evaluations for the National Accounts in the Tesla body repair network.- Responsible for day-to-day operations of multimillion-dollar National Accounts for the Body Repair Program. - Performed performance based metrics, customer insights, and growth management for the National Accounts in the Tesla Body Repair Program. - Resolved customer escalations regarding quality, craftsmanship, or overall experience while at the body shop. - Performed market needs analysis to ensure the program has the correct levels of coverage. - Reviewed and maintained tracking of all National Accounts Training via LMS. - Maintain the relationship between Tesla and all National Account providers. - Held quarterly performance review meetings with VP’s and Directors of our National Accounts.

Austin, Texas, Us

- Created project plans and performed risk management for all projects. - Delivered projects to completion while adhering to deadlines. - Created processes and documentation for the Tesla Body Repair Program to increase the efficiency of the program and streamline efficiency. - Responsible for increasing Tesla’s Body Repair Program by 210% with our National Accounts Tesla Approved Body Shop Project. - Collaborated and designed Tesla’s onboarding process which outlines the steps to become a Tesla Approved Body Shop. - Monitored and managed project activities including performance, scope, quality, schedule, risk, and cost.

Austin, Texas, Us

- Oversaw entire NA Body Repair Training scheduling for the Tesla Program. - Updated and maintained the Body Shop Database and email accounts. - Performed monthly reporting via Publisher in Excel. - Collected and distributed all parts for the global launch of the Model X training courses in NA, EMEA, and APAC. - Developed quarterly schedules for NA, EU, and APAC body repair Training Program. - Performed reporting on Global Training Needs Analysis to ensure maximum course output. - Developed and maintained multiple training documents. - Collaborated across teams to simplify training enrollment, collection of payment, and overall course satisfaction for the program. - Coordinated large scale events, including the Tesla Body Repair Conference at SEMA.

Austin, Texas, Us

Assisted customers with general and technical questions about their vehicles, and worked to fix issues over the phone. Catered to individual customers by adapting to their varied learning styles. Communicated owners’ concerns with Service Managers, Service Engineering, Roadside Assistance, and Service Centers. Accurately recorded owners’ issues and data into CRM/Vehicle Support Systems. Provided highest level of customer assistance for Roadside Support, including coordination of tows. Collaborated on cross-functional projects as assigned.

Santa Clara, Ca, Us

Built strong working knowledge of all of the current and existing Lexus product line. Assisted guests by conducting one on one classes to train them on their vehicles and the onboard technology. Conducted new owner seminars with an attendance of 80+ guests. Responsible for training technicians, sales staff, and service staff as well as management on new Lexus products. Attended seminars and conferences to see outside aftermarket products that can assist our guests with additional features they may want to add to their vehicles. Addressed customer concerns and work to solve active issues.

Santa Clara, Ca, Us

Committed team member for over 10 years, learning every aspect of the business. Mastered multiple roles across departments in order to provide assistance to peers and leaders.