Daniel Leblanc Email & Phone Number

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Voice Network Backup Solution- collaborated with Operations to develop, document and deploy a backup solution for core voice infrastructure components- added alarming to notify Operations of missing, incomplete or corrupt backup files- added scheduled job to delete old backup files to manage disk spaceVoIP DNS Servers- lead replacement of DNS infrastructure critical to Bell VoIP service offerings- oversaw trouble-free migration of customer traffic for a number of voice services3-Year Plan for Voice Network Architecture- lead creation of 3-year plan to evolve Bell's voice infrastructure- lead documentation and communication of Voice 'North Star'Bell Total Connect Resiliency and Geo-Failover- lead development of a DNS-based solution enabling geo-graphical failover and proactive offloading of Session Border Controller (SBC) traffic for maintenance purposesNext Generation (NG) 9-1-1- selection, engineering and deployment of mission-critical NG9-1-1 components: NTP and DNS- automated deployment and testing of DNS using AnsibleVoicemail Migration- lead development of a fully automated voicemail subscriber replication micro-service- migrated replication data from Oracle database to MySQL database in order to enrich the data and make it visible to all project team members- re-deployed containerized applications in Red Hat OpenShift environment- collaborated with Product Team to develop processes & tools to enrich the data from Business Intelligence systems- collaborated with Product Team to identify subscribers for replication- expanded on prior work to identify and visualize customer auto-attendant applications ('game changer')- enriched data to assign customer names to voicemail accounts and expand to cover customer groups and autoattendant applications- collaborated with affiliate and other internal regions to de-risk their voicemail subscribers

Saint John, New Brunswick, Canada

Industry Awareness- hosted recurring calls with other carriers to discuss ongoing developments in the voice spaceC20 ATCA voice switch deployment and related customer migration activities- lead completion and communication of Conceptual Solution to key stakeholders- collaborated with IS/IT regarding service activation systems & processes- lead technology discussions with senior executives- provided clarity on capital requirements regarding customer migration activities- provided direction and support to Project Management to expedite timelines, reduce risk and move the project forwardFibre To The Home (FTTH) Voice over IP (VoIP)- provided leadership / architectural direction in support of expansion activities in Atlantic and Central regions- provided leadership to enable geographical diversity for key architectural components- collaborated on the development of a Disaster Recovery Plan- lead presentations to Operational stakeholders at Go / No Go call- lead the development of a 'Guiding Principle' regarding FTTH Voice access diversity- trusted advisor to senior managers regarding FTTH Voice battery testing and performanceUnified Communications over Fibre To The Premise (FTTP)- created an overview of customer LAN deployment options and shared with project team members- documented approach and presented at governance meetings- lead a collaborative approach to develop NTP and DNS SRV approaches for deployment- collaborated with Marketing to assess network access options and how they could service multi-site customer deploymentsVoice Evolution Planning- lead the voice evolution 3-year budget planning exercise for FTTX Demand and Sustain- developed a residential voice customer forecast to support capital requirements and shared with planning peersDomain Authority- participated in architecture reviews impacting the voice space

Bachelor Of Science In Engineering, Electrical And Computer Engineering

Participated in Professional Experience Program (PEP) for 16 months at Celestica in Toronto, Ontario.

Masters Of Business Administration, Electronic Commerce

Diploma, Technology Management And Entreneurship