Voice Network Backup Solution- collaborated with Operations to develop, document and deploy a backup solution for core voice infrastructure components- added alarming to notify Operations of missing, incomplete or corrupt backup files- added scheduled job to delete old backup files to manage disk spaceVoIP DNS Servers- lead replacement of DNS infrastructure critical to Bell VoIP service offerings- oversaw trouble-free migration of customer traffic for a number of voice services3-Year Plan for Voice Network Architecture- lead creation of 3-year plan to evolve Bell's voice infrastructure- lead documentation and communication of Voice 'North Star'Bell Total Connect Resiliency and Geo-Failover- lead development of a DNS-based solution enabling geo-graphical failover and proactive offloading of Session Border Controller (SBC) traffic for maintenance purposesNext Generation (NG) 9-1-1- selection, engineering and deployment of mission-critical NG9-1-1 components: NTP and DNS- automated deployment and testing of DNS using AnsibleVoicemail Migration- lead development of a fully automated voicemail subscriber replication micro-service- migrated replication data from Oracle database to MySQL database in order to enrich the data and make it visible to all project team members- re-deployed containerized applications in Red Hat OpenShift environment- collaborated with Product Team to develop processes & tools to enrich the data from Business Intelligence systems- collaborated with Product Team to identify subscribers for replication- expanded on prior work to identify and visualize customer auto-attendant applications ('game changer')- enriched data to assign customer names to voicemail accounts and expand to cover customer groups and autoattendant applications- collaborated with affiliate and other internal regions to de-risk their voicemail subscribers

Industry Awareness- hosted recurring calls with other carriers to discuss ongoing developments in the voice spaceC20 ATCA voice switch deployment and related customer migration activities- lead completion and communication of Conceptual Solution to key stakeholders- collaborated with IS/IT regarding service activation systems & processes- lead technology discussions with senior executives- provided clarity on capital requirements regarding customer migration activities- provided direction and support to Project Management to expedite timelines, reduce risk and move the project forwardFibre To The Home (FTTH) Voice over IP (VoIP)- provided leadership / architectural direction in support of expansion activities in Atlantic and Central regions- provided leadership to enable geographical diversity for key architectural components- collaborated on the development of a Disaster Recovery Plan- lead presentations to Operational stakeholders at Go / No Go call- lead the development of a 'Guiding Principle' regarding FTTH Voice access diversity- trusted advisor to senior managers regarding FTTH Voice battery testing and performanceUnified Communications over Fibre To The Premise (FTTP)- created an overview of customer LAN deployment options and shared with project team members- documented approach and presented at governance meetings- lead a collaborative approach to develop NTP and DNS SRV approaches for deployment- collaborated with Marketing to assess network access options and how they could service multi-site customer deploymentsVoice Evolution Planning- lead the voice evolution 3-year budget planning exercise for FTTX Demand and Sustain- developed a residential voice customer forecast to support capital requirements and shared with planning peersDomain Authority- participated in architecture reviews impacting the voice space