Team-oriented leader with extensive operations, workforce, and customer service leadership experience, primarily in the financial services industry. Areas of proficiency include:• Strong motivational, communication, and interpersonal skills.• Proven track record in solving complex operational problems.• Effective organizational and project management skills, including analysis, decision-making, and execution.• High success rates in improving service levels and team morale through implementation of service metrics, associate training, and incentive programs.• Experience in workforce management, including forecasting, reporting, and relationship management.• Effective team culture-building to inspire individual ownership