• Oversee and direct the development, execution, and maintenance of comprehensive Information Technology and Information Security strategies and programs in alignment with the company’s goals and objectives.• Foster a security-focused culture, implementing training programs that educate employees about cybersecurity threats and the importance of following security protocols.• Ensure compliance with regulatory standards and oversee all audits relating to Information Security and Information Technology processes.• Develop and maintain the company’s disaster recovery and business continuity plans, ensuring minimal operational downtime and business impact during unexpected events.• Lead the evaluation, deployment, and management of current and emerging security and IT technologies.• Coordinate with other C-suite executives to align IT and security strategy with business goals, ensuring technological infrastructures and strategies facilitate growth.• Conduct regular vulnerability assessments and risk analyses to identify potential threats and orchestrate necessary countermeasures.• Manage relationships with external vendors, consultants, and partners to ensure the company leverages the best, most cost-effective solutions.• Develop, manage, and monitor the IT & Security department’s annual budget, ensuring resources are allocated efficiently.• Implement robust cybersecurity measures, including firewalls, intrusion detection systems, antivirus software, and data encryption protocols, to protect sensitive company information and prevent unauthorized access.• Build and lead a high-performing IT and security team, fostering a culture of continuous learning and development.• Regularly report to the Board of Directors and other senior leaders on IT and security performance, risks, and opportunities.• Promote ethical hacking initiatives, such as penetration testing, to proactively identify potential vulnerabilities and address them effectively.

• I work directly with the senior leadership team to set strategy and priorities regarding Corporate Infrastructure Security.• Currently working on deploying a BeyondCorp framework to secure the enterprise network and our hosts.• Create and execute a detailed corporate infrastructure security roadmap, which maps to our overall security roadmap: how we centrally manage and secure enterprise assets and infrastructure; how we monitor for and correct security issues; how we scale to manage a diverse set of employees at different offices worldwide; how we mature our corporate-security posture each year and keep up with our dynamic users.• Leading the Corporate Infrastructure Security and Information Technology team. Aside from leading in proactively mentoring junior member of the team.• Developing the IT strategy with scale in mind.• Managing the IT spend budget.• Deploying a Global IT Support strategy for Segment.What Segment does: Segment is the customer data platform that developers and analysts love because of its elegant APIs and extensive partner ecosystem. As the single point of data collection and distribution, Segment puts customer data to work across hundreds of marketing and analytics applications. Segment is trusted by thousands of companies, including Atlassian, Bonobos, Instacart, Intuit and New Relic. For more information visit https://segment.com.

• Managing all technology, Corporate IT infrastructure, IT Security, and supporting services.• Global Office Deployment: SF, Boston, London, and Sydney.• Creation and enforcement of IT & Security Policies and SOP's in accordance with ISO 27001:2013.• Assisting in the compliance to certification process of ISO 27001:2013.• Implementing a scalable IT strategy within the organization.• Managing the lifecycles for company IT applications and programs.• Implemented the vendor review process in accordance with ISO 27001:2013.• Created and maintained an IT budget, while tracking spend, and inventory.• Implementing new technologies, systems, and services to improve company efficiency and productivity. • Implementations include Okta SSO, Cisco Meraki Networking, RingCentral VOIP, Box, Cisco Umbrella (Open DNS), JAMF Pro (Casper Suite), Loopio, 1Password, and other services.

• Providing End User Support to all US locations: San Francisco (HQ), Portland, and Duxbury (Boston) office locations.• Managing over 100 SaaS applications including: Google Apps, Atlassian Cloud (Confluence and Jira), SalesForce, NetSuite, ToutApp, and many more.• Network Administration with Cisco Meraki components. Managing networks between all 3 US offices. Including full network conversion from legacy Cisco Network to Cisco Meraki.• VOIP Administration with RingCentral for all users, including account provisioning, and phone number transfers.• Vendor Management with multiple contracts, and budgets.• Advanced A/V support including design, and implementation of customer conference room configuration.• Enforcing Compliance & Security for end user devices, and internal networks.

• Provided first and second level response for all hardware & software problems on Macintosh and Windows platforms.• Performed equipment configuration on various systems and devices.• Participated in the development and administration of workflow processes.• Maintaining hardware inventory, and purchase information.• Used trouble ticketing system to open helpdesk tickets, provide metrics, and identify sources and trends of technical problems to prevent future occurrences.• Provided follow-up calls and document status to ensure satisfactory issue resolution and excellent customer service.• Assisted in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information.• Made recommendations to improve product and service support capabilities.

• Maintain composure and customer focus while troubleshooting and solving technical issues.• Use of strong people skills and a knack for problem solving.• Maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products.• Use of problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. • Educate team members about products, while independently keeping my own technical know-how up to date. • Providing customer service with empathetic nature, and providing the same customer service toour internal Genius team.• Provide insightful advice and friendly, hands-on technical support to Apple customers in need. • Quickly diagnose product issues on the spot, explaining situations with patience and empathy. • Quickly triaging repairs and offering customers repairs to meet Apple SLA's.• Fulfill Apple's service commitment with style, speed, and skill. • Earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

• Warfare Operators recommend defensive and offensive actions against air, surface and subsurface threats to concerned command and control watch stations. • They coordinate and operate data link systems, internal and external communications equipment, and plot and report contact information. • They interpret and evaluate geographical, strategic and summary plots and procedures to make recommendations to supervisors during watch conditions. • They gather, process and disseminate information to various ship control stations. • They operate up-to-date tactical and strategic warfare systems while coordinating air and surface warfare situational awareness. • Expeditionary Warfare Intelligence Analysts perform Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) of intelligence to produce relevant and timely tactical operations support; provide Indications and Warnings (I&W); conduct threat assessments; generate intelligence reports, briefs, assessments, and summaries.