Daniel O'Brien Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

- Deployed multiple new operating system upgrades and application to a fleet of over 300 apple devices.- Utilized Jamf mobile device management platform to maintain inventory of Apple products throughout global offices.- Trained new End User Services team members and managed day to day operations of the New York City offices.- Collaborated with coworkers and other departments to roll out new technologies, software solutions, and processes.

New York City Metropolitan Area

- Extensive experience providing top tier white glove support for Founder/CEO and other C-Level employees.- Provided Mac and Windows helpdesk support, as well as support for a variety of apps and other software solutions.- Managed the transition of Macs from Intel to Apple Silicon. Ensured compatibility of business process and software.

New York City Metropolitan Area

- Apple certified Mac repair technician. Excelled in physical repair of phones, laptops, desktops, and monitors.- Created daily training segments for further development of tenured employees and trained new hire technicians.- Excelled at troubleshooting advanced computer and mobile device hardware, software, network, and cloud issues.- Managed the repair room; assigned repairs to technicians, monitored time, performed highly complicated repairs.

Remote

- Ability to troubleshoot and resolve technical issues over the phone and via chat support.- Comfortable using remote access tools to walk customers through triaging issues remotely.- Expert familiarity with Apple products, resulting in efficient resolution of issues and the ability to guide customers through step-by-step instructions from memory, without being hands on with the device.

New York City, Upper West Side

- Apple certified iPhone repair technician. Excelled in consistent, successful, and punctual repairs of phones.- Took on leadership and mentorship opportunities Relied on to handle highly complicated customer interactions.

New York City, Upper West Side

- Experience communicating complex technical issues to varying proficiencies in an approachable manner.- Developed proficiency in diagnosing and troubleshooting iOS, watchOS, iPadOS, and tvOS software issues.

Global

- Experience working in television, film, theatre, fashion, events, and cruise ship entertainment around the globe.- Extensive team management experience, providing leadership to crews of different proficiencies and backgrounds.- Experience working with budgets of varying sizes to maximize the efficacy of the money spent.- Self-motivated to learn new systems, technologies and programing languages quickly and thoroughly.

North America

- Responsible for audio/visual setup, including projections, in addition to faithfully executing the designer’s vision.- Successfully managed diverse teams, throughout North America, of varying capabilities and experience levels.

Williamstown, Massachusetts, United States

- Managed a team of 30 people to execute the designer’s vision in a rapidly changing fast paced environment.- Responsible for effective interdepartmental communication and scheduling, critical to planning and executing of the set up and tear down of full Broadway sized theatrical productions in a substantially condensed time frame.