Slalom is a next-generation professional services company creating value at the intersection of business, technology, and humanity. Program Delivery: Lead cross-functional teams to deliver large-scale programs for Fortune 500 clients, ensuring alignment with business goalsTalent Development: Mentor and develop a team of consultants, increasing employee engagement, retention and performanceExecutive Advising: Act as a trusted advisor to senior executives, leveraging expertise in technology and platform strategies to drive adoption and value realization.Financial Oversight: Oversee client group financial performance ensuring we are exceeding target results that fuel business growth Strategic GTM: Partner with internal leadership to align organizational goals with market trends, positioning Slalom as a thought leader in emerging technologies.Examples of Work:Directed teams responsible for developing a comprehensive technology assessment for one of the world’s largest automotive OEMs, evaluating front-end and back-end systems and presenting actionable recommendations to C-suite stakeholders.Originated opportunity and led the team to implement a new SiteCore CDP solution for a healthcare services organization leading to advanced customer insights and deeper engagement with high value targetsDrove a CRM unification strategy engagement resulting in a multi-year roadmap to consolidate systems, modernize go-to-market processes and increase cross selling revenue for a publicly traded global manufacturing leader.

Bottle Rocket is a designer and builder of preeminent technology-enabled experiences and the only company to have won an unprecedented Four Apple Hall of Fame Awards.(Clients during tenure: Southwest Airlines, Robert Half, FritoLay, Baylor Scott and White, Chick-Fil-A, Sonic Automotive, Thomson Reuters, Sabre)People Leadership: Managed and mentored a team of 13 responsible for driving innovative digital strategies for clients and achieving $24M in annual company revenue. Organizational Health: Drove departmental clarity through successful execution of internal change management strategies: portfolio of 26 accounts (growth planning, issue escalation and resolution) Digital Consulting: Coached and advised ~100 consultants deployed across 8-12 separate client initiatives providing product, design and engineering leadership to internal and external teams focused on driving technology innovations: new business models, enhanced digital experiences or removing technical debt

Team Architect: Created, hired and expanded a digital-focused client support team deployed to assist Partners focused on driving strategic technology initiatives (grew initial team by 75% in 6 months) New Business Model: directed the team responsible for launching an all-new e-commerce shopping experience for a Fortune 500 company creating a new omnichannel business model with best-in-class technology stack. (Tech Stack categories: Web experience, Digital Retailing, A/B Testing, Engagement, VoC, Tag Management, API Gateway, Document Management, Visual Mapping, Application Monitoring, CDP, CRM, Deep Linking/Attribution, Product Analytics, Fraud Protection, Location Services, etc.) Account Expansion: Maintained billable client focus driving 850% account growth with $16M account portfolio

Internal Dynamics: Improved new working relationships with $4.9B global parent company by breaking down silos and reigniting growth engine (150% new revenue growth in 4 months) Platform Exploration: Coached senior stakeholders on modern mobile platform strategies for the connected customer (Airship, Amplitude, Social.Lab) Led the team responsible for envisioning and designing a new D2C eCommerce experience shifting the way a traditional CPG goes to market

Digital Innovation: Spearheaded the strategic launch of digital experiences, driving digital innovation, new business models and enhanced customer experiences across platforms. (experiences delivered $4B in revenue in 2019) Strategic Account Management: Administered strategic plans for key accounts critical to company growth ($8.1M annual book of business)

Team Leadership: Orchestrated cross-functional teams comprising product, design, engineering, and business stakeholders to execute digital strategies for Fortune 500 clients. (launched first app experience for major US airline) Experience Design: Guided the team responsible for a major mobile experience redesign for a prominent healthcare system in Texas

Southwest Airlines Co. is a major airline in the United States that has scheduled service to 121 destinations in the United States and 10 additional countries.Cross-Functional Leadership: Led efforts across 8 departments to comply with DOT's digital accessibility guidelines for Southwest.com and associated online properties. Organized project plans, gathered stakeholder input, and delivered on-brand digital accessibility experiences meeting marketing’s goals and timelines (Zero DOT violations mitigating millions of dollars in risk exposure). Vendor Assessments: Provided vendor assessments, determined technical feasibility, reviewed contracts and coordinated efforts through effective communication with partners and affected departments.

Universal Mind was an agency focused on aiding enterprises to effectively execute their digital transformation strategies through the creation of digital solutions on multiple platforms including mobile, desktop, kiosks, digital signage and custom devices.(Clients – CertainTeed, Neiman Marcus, Interstate Batteries, Federal Reserve) Market Expansion and Sales: First hired employee in the DFW expansion market, helping to initiate the first sales and drive initial client engagements. originated the first engagement in the Dallas market with an initial project value of $200K. Strategic Partnerships: Developed key partnerships with strategic organizations in DFW (regional chambers, UXPA, Tech Titans, Dallas Innovates) to promote messaging around UX, Custom Development, Innovation Strategy, and Agile Transformation. Digital Experience Consulting: Consulted at C-level in Global Fortune 500 companies to link innovative digital experiences to quantifiable business value; directed teams of experience strategists, UX designers, developers, and project managers to design customer-focused digital products using design thinking.

Newgistics (now Pitney Bowes) provides premier customer returns technology and logistics solutions to top brands in industries including direct-to-consumer retail, fulfillment, manufacturing and communications.(Clients – MapMyRide (Under Armor), Bespoke Post, Dollar Shave Club, Everlane) E-commerce Integrations: Led engineering and warehouse operators to integrate client’s ERP systems (Netsuite, SAP, Mangento, Shopify) via APIs to WMS (Manhattan). Successfully delivered 12 e-commerce integrations over two years. Agile and Waterfall Methodologies: merged agile methodology for software development backlog (leveraging Jira) with waterfall methodology for planning and execution phases with operations to meet project deadlines and deliverables. Customer Advocacy: Gained comprehensive voice of customer insights and translated their needs into actionable business requirements. Led-road mapping, goal setting, story writing, project execution and testing - $7M of new recurring revenue in 2012

inVentiv Health was a best-in-class team of global healthcare experts. The MySTRO business unit (acquired by Knipper 2013) specialized in direct and digital marketing strategies for the pharmaceutical industry.Clients: Novartis/Noven Pharmaceuticals, Otsuka America Pharmaceutical, Inc. (previously Avanir), Sanofi Customer Experience Strategy: Co-created go-to-market strategies with the pharmaceutical brand teams, integrating key elements such as samples, literature, distribution, messaging, and drug rep support to optimize market entry. (Drove $15M revenue in the first year of new drug launch) E-Commerce Implementation: Directed the implementation of PHP e-commerce platform solutions for pharmaceutical representatives and physicians, successfully completing 8 projects in 2 years. Team Management and Project Leadership: Managed key personnel through hiring decisions and quarterly performance reviews (team of 6)Operational Oversight: Directed all internal client-specific operations, managing a portfolio worth $1.3M in annual revenue. successfully launching 8 new marketing programs, including 2 FDA-approved brands.

Data-Driven Decision Making: Developed and analyzed reporting dashboards for brand managers and account managers, including a new dashboard that increased reporting efficiency by 30% Project Leadership: Bridged communication between clients and internal teams to meet deadlines and improve program results achieving 98.7% on-time order processing and 99.8% pick accuracy.

Patheos is the premier online destination to engage in the global dialogue about religion and spirituality and to explore and experience the world's beliefs.Online Go-to-Market Strategy for Startup: Developed the new website’s first four revenue streams with COO and VP of Sales (advertising, sponsorships, directory services and online commerce) Digital Advertising Leadership: Created and grew Patheos’ Sales Pipeline with initial revenue streams targeting 450 prospective companies - sold first advertisements for Patheos and began company’s affiliate program using Google Ad Manager User Experience and Product Development: Conceptualized the Patheos Marketplace and Travel pages, creating new opportunities for small vendors and future advertisers to connect with their target audiences.

IP5280 (sold to Megapath >> now FusionConnect) delivered a full range of nationwide business communication - voice, data and managed IT services.Market positioning: Identified emerging trends to position the company as a leader in business communications; provided market insights weekly to team. Solution Engineering: Developed and implemented custom digital communication solutions for commercial clients, enhancing operational efficiency and reducing costs; Saved customers ~20% on average. Omnichannel Customization: Tailored digital and operations strategies to improve customer satisfaction and business outcomes. Market Adoption: Drove early market adoption of new company offerings; Sold and implemented two of the company’s new bundled solutions.

Pine Cove Camps hosts a full summer of fun-filled, life-changing experiences for campers of all ages. During the non-summer months, Pine Cove offers retreats, conferences, outdoor education, and other venues, accommodating over 40,000 visitors each year.Customer Experience Leadership: Orchestrated exceptional guest experiences at conferences by recruiting and coordinating volunteer support staff, planning meals, and overseeing facility management and operations. Fostered a customer-centric culture among volunteers, empowering them to deliver phenomenal service and create lasting memories for attendees. Achieved an average rating of 4.7 out of 5 on Pine Cove Conference Evaluations in ‘Facilities’ and ‘Service’ categories Talent Acquisition and People Management: Supported a nationwide recruitment and interviewing campaign to onboard top talent for the summer camping season - resulted in over 2,000 interviews; 30% more than the previous year