Oversight of $6M budget across six programs, seven managers, and 65 employees in three operating regions; focused on programmatic development, continuous improvement, and operational execution. Partners with executive leadership on division-wide initiatives ensuring implementation and adoption. Primary owner of client relationship management for program stakeholders, communicating strategic vision, program updates, and cadenced reporting. Designs program strategy to achieve business targets inclusive of service level agreements, revenue goals, and client objectives.• Averaged 22% revenue growth and 81% increase in profitability across all programs since 2022• Achieved geographic expansion for three programs including brand new operating location in San Francisco, CA

Drove performance of Seattle market, overseeing business operations including sales, member experience, facilities, and financials. Operationalized sales nationally to improve customer pipeline and tour-to-customer conversion. Developed General Managers and Community Coordinators to anticipate business and organizational problems, identify root cause, and implement relevant solutions. • Increased month over month membership growth across all locations. Coached teams to prioritize member occupancy; Fremont location achieved 100% capacity for multiple months.• Built & implemented national tracking tool that measured sales, membership gains, retention, churn loss, & revenue loss. • Directed emergent co-working closure of all national locations due to COVID-19, including spearheading member communications, business move-out transition, vendor management, and landlord handover.

Oversaw $15M Northwest Market (Seattle/Bellevue, Bay Area, Denver) to increase business performance, create best-in-class member focused experience, and optimize operational excellence. Partnered with executive leadership in strategy creation to drive revenue growth, new customer acquisition, conversion, and retention to maintain strong P&L results and positive EBITDA. Created business action plans focusing on managing risks, maximizing service delivery, & accomplishing strategic goals.• Oversaw $15M budget, 15 managers, and 125 total employees across locations, including three flagship studios• Achieved an average of 20% revenue growth across four studios in each market throughout each stage of the studio lifecycle• Launched flagship locations in San Francisco, CA and Denver, CO, achieving historically successful membership sale and reservation results• Designed and implemented company-wide initiatives designed to improve culture and guest engagement leading to increased sales, and elevate leadership development ensuring strong talent pipeline.• Promoted from Studio Manager to Regional Manager to Regional Director during tenure

Managed high volume, fast-paced restaurant of more than 100 employees and average weekly sales of over $100K. Compiled weekly cost, expense, and income reports communicating results and anecdotal feedback to regional leadership. Analyzed P&L, compared to operational, sales, and EBITDA results; adjusted business directives to achieve goals. Managed bar program, controlling inventories and creating new offerings capitalizing on trends and demand. Oversaw training and development for all hospitality roles ensuring education on menu knowledge and hospitality experience.• Reduced costs by 17%, consistently maintained lowest alcohol cost of sales in Northwest market• Established as senior manager, responsible when Operating Partner not on-site • Created and hosted multiple charity events promote connection to local community

•Answered incoming phone calls, placed customer orders, and consistently provided excellent service to customers •Followed or implemented special instructions for various accounts and maintained accurate, up-to-date notation on all service events•Created new ideas and effectively presented useful suggestions to improve existing processes, always ready to implement changes•Trained and coached new team members as they were hired.•Published and sent end-of-day report to team members and management•Completed employee productivity records and updated tracking spreadsheet•Quickly learned Onyx customer relationship and knowledge management software and Great Plains remote desktop software