Dan Schreiber Email & Phone Number

Ridgefield, Ct, Us

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

• Implement and support custom ITSM, Third-Party (Vendor) Risk Management, Source-to-Pay Ops, and non-ITSM applications.• Build custom pages, visualizations and lists in Configurable Workspace(s) using UI Builder. • Design and consult on technical solutions for onboarding additional teams onto the NOW platform.

Foxborough, Massachusetts, Us

• Designed technical solutions for CSM and various ITSM teams.• Configured Workspace(s) for support teams.• Led company-wide initiatives targeting adoption of the new Client Portal.• Managed releases and organized scrum meetings for the ServiceNow Application Development team.

Boston, Ma, Us

• Solution Architect and Administrator of ServiceNow environments.• Implemented ITSM, Service Portal and custom applications in a newly deployed environment.

Boston, Ma, Us

• Salesforce administration, including maintaining sensitive information and managing user permissions.• Identified inefficient processes and flows to be reevaluated and rebuilt.• Proposed departmental process changes as the company continued to scale.

Watertown, Ma, Us

• Use SQL to identify product defects and submit JIRA tickets to address bugs.• Review resolved bug-tracking tickets to ensure defects are no longer in production environments. • Provide analysis for new product launches, new feature implementations, and scheduled software releases.• Use Salesforce to communicate with Account Managers and clients regarding new features and bug fixes.

Watertown, Ma, Us

• Manage the development of a new Operations Manual, encompassing four core departments.• Direct a team to produce documentation for internal and external business practices.• Coordinate with middle management to validate all new documentation.• Work with the Director of Training to format and organize documentation on cloud-based platform.

Watertown, Ma, Us

• Submit and track the progress of support tickets using Salesforce• Significantly reduce call and email inquiries through recommended enhancements to products • Assist in training new hires, emphasizing important company policies and documentation procedures• Serve as main contact for Associate Representatives answering complex questions

Watertown, Ma, Us

• Front-line responder to inquiries from applicants, evaluators and admissions officers • Troubleshoot issues with web-based applications, including completion requirements and billing inquiries• Reduce client inquiries by tracking common questions and technical errors

• Research state legislation regarding community benefit agreements and affordable housing.• Engage in round-table discussions with the Assemblyman about significant local and national policies.• Inform the Assemblyman of local and state news, and recommend events to consider attend.