Provided impeccable customer experience in-person and over the phone, provided tech support regarding automotive security systems and other automotive features, lowest-level oversight of company's products on-site at dealerships

Resolved technical issues and complaints in various aftermarket automotive products, primarily by phoneWorked with a team of more than a dozen technicians, averaging a subset of four on a weekly basis, and served as a communicator between them and customersProvided appointment scheduling for technicians and shift scheduling for customer service representativesSupervised and instructed team of four off-site and four on-site customer service representatives to provide efficient, professional in-person service for customers of dealership clientsUsed Microsoft Office tools to prepare new company documents, spreadsheets, and daily reports, including daily productivity logs for use with clients and technical references for customer service staffServed as interpreter between business and operations departments, allowing operations department to focus on new avenues of business and the completion of daily tasks, while also providing business department staff with understanding of operations department activities, resulting in more correct and efficient invoicing and payroll dispute resolution.Advised on hiring of new customer service staff. Trained all newly hired customer service staff in required skills, including operation and repair of Rockledge Securities products and interacting professionally with dealership customers; training of new staff is conducted several times per year.