Director, Corporate It
Jersey City, Nj, Us
• Led BlockFi’s IT Service Desk, IT Engineering, and IT Logistics teams, consisting of 3 managers and 8 team members building and supporting systems for 1,000 employees and contractors.• Managed IT operations through significant downsizing and bankruptcy due to crypto market downturn.• Drove IT strategic vision, with major initiatives focusing on identity management, security posture, automation, procedural efficiency, and business continuity.• Oversaw engineering of Mac and Windows endpoints and IT-owned platforms such as Okta, Google Workspace, Atlassian, Slack, Zoom, Ivanti MobileIron, Jamf, and Microsoft Office 365/Azure AD/Intune.• Managed $3.5MM IT budget.Notable Accomplishments:• Protected company accounts and data by placing 95% of apps behind Okta SSO, implementing Okta Device Trust, developing adaptive authentication policies, and deploying MDM for BYOD mobile systems access. • Automated 90% of manual onboarding and offboarding tasks using Okta Workflows and Zapier. Reduced time to remove terminated users’ access from days to seconds.• Reduced ticket resolution time by 15% after bringing 80% of ticket submission and management from Jira in the browser to Slack. Automated Confluence knowledge delivery via Slack bot to preempt tickets.• Reduced annualized software spend by $600k by improving SaaS license management practices, minimizing unused AWS resources, and negotiating contracts with vendors.