Daniel Vest Email & Phone Number

Florissant, Mo, Us

St Charles, Missouri, Us

■ Proving leadership and mentorship for Service Desk (1st-level) and Site Technicians (2nd-level) support team members.■ Instrumental as Jira Admin in planning for the changeover from Cherwell to Atlassian Jira.■ Creation of reports, documentation, training materials, and presentations for leadership and IT team members.■ Employee reviews, approvals of time off requests, interviewing/screening, HRIS involvement.■ Part of the ITLT, CAB, and PMO review meeting process.■ IT purchasing and vendor contact and management.

Grand Rapids, Mi, Us

■ Led Project Nehemiah through consultation, direction and training for the consolidation of 7 ticketing processes/tools into a single solution (Jira).■ Improved confidence in Intake with the implementation of Service Level Agreements (SLAs), Customer Satisfaction surveys (CSAT), and automation. ■ Increased clarity into tickets & queues by designing 20+ dashboards for real-time tracking, Confluence documentation, and explainer videos.■ Onboarded the new Production Support Manager and new Intake Coordinator training them on the Atlassian Suite and Intake process flow.■ Enhanced cross-functional support & collaboration with interactive dashboards stakeholders, business owners and executives.■ Decreased time of new team onboarding to the Intake process by 35% with the utilization of sandbox testing and a web portal form creation.■ Chaired international meetings with leadership and stakeholders providing status updates and collaboration.■ Changes in IS Intake system and processes led to vast improvements in productivity inside both Agile and Kanban teams.■ Provided relief of stress and duplication of efforts across multiple teams with consolidation to the Jira suite.■ Atlassian Jira & Confluence administration; creation of projects, pages, automation, JQL, and users for global users.

■ Prepared and oversaw an annual budget; monitoring the costs of needed equipment, software, renewals, and ongoing services. CapEx management.■ Identified needs for new systems, equipment, licenses, and other requirements determined by the business technology; maintained contracts, and IT vendor management. ■ Managed & maintained all servers, desktops, and networking devices.■ Established lifecycle management of all technology equipment for end-users and production floors.■ Conducted all levels of IT support for onsite and remote staff, and created real-time Grafana dashboards to monitor assembly equipment and production numbers.■ Performed research in preparation for upgrading ERP & MES software.■ Spearheaded cybersecurity evaluation & upgrade project; firewalls, VPN, 2FA, MFA, VLANS, Active Directory, and end-user training.■ Implemented onsite & offsite (cloud) backup disaster recovery plans, and infrastructure improvements (fiber, PoE security cameras, badge swipe building access).■ Directed all technology accounts & portals; Office 365, SharePoint, Adobe, ERP (Manex), MS SQL.■ Created technical documentation & guides, websites, video work instructions, and graphic design.■ Pioneered the changeover project for modernization of thermal printers, labeling software, laser etching, and barcode scanners.■ Demonstrated forward-thinking by anticipating the technological needs of the business, conducting research, and preparing suggestions/proposals for leadership consideration.

New York, Ny, Us

■ Sizmek has acquired Rocket Fuel■ Enterprise administration of VMWare & bare metal servers across multiple US sites/data centers both on-site and remotely■ Build CentOS & Windows servers needed for development and production■ Tableau Server Administrator ■ Ambassador of Sizmek - volunteering at local events, coordinating Sizmek Spirit events and participation in growing culture■ Responsible for the integration of legacy Rocket Fuel systems into the Sizmek processes■ Assist in documentation creation and editing for Infrastructure Services Team

Redwood City, Ca, Us

■ Rocket Fuel acquires WDA/x+1■ Enterprise administration of VMWare & bare metal servers across multiple US sites/data centers■ Ambassador of Rocket Fuel - volunteering at local events, coordinating Rocket Fuel Gives Back events and participation ■ Responsible for the integration of legacy WDA systems into the Rocket Fuel processes■ Created virtual CentOS servers needed for load testing and Akka weblogs■ Provided support and created documentation on electronic badge server and IP camera server for the integration to Rocket Fuel systems ■ Compile documentation and provide training for Rocket Fuel corporate support on x+1 and WDA’s systems, networks, and processes■ Provided analysis and support for the decommissioning of legacy WDA servers and security accounts ■ Collaborated with teams about migration to Amazon Web Services and the use of VPN and VPC■ Worked with multiple departments to coordinate the installation of real time network monitoring devices

■ Provided lead-by-example management of the IT support team providing first and second level support and training to all end users■ Piloted the IP security camera/server and the desktop inventory & imaging programs■ Improved response time of the support team and implemented updated incident time tracking ■ Process owner for the transition and deployment of new VOIP system/equipment/server■ Developed documentation for Best Practices for IT Support Team■ Assisted Content Production Team in creation of video encoding & color correction servers■ Ran analysis of all devices connected to the WDA network and developed first WDA IT inventory tracking mechanism utilizing OCS■ Created improved IT security policies and procedures, deployed via Group Policy and Best Practices

■ Performed “lead-by-example” management of all IT staff (onsite and remote), creating work schedules, recruiting, on/offboarding, and employee reviews.■ Creation of training materials for end-users and support staff, account creation, database management, and electronic medical records (EMR) account creation.■ IT budget, contract negotiations, and management, IT purchases, asset management, and tracking across all facilities.■ Instituted security policies designed to comply with HIPPA regulations.■ Designed internal & external websites, graphic & logo design, and performed video editing.

■ Provided training in 3 classes per day for MDOC vocational students in Business Education Technology (B.E.T.) Class; Microsoft Office.■ Directed tutoring staff in material creation, documentation, grade tracking, and professional guidance.■ Designed a database of tracking student and grade progress.■ Conducted training in PreRelease course for inmates, allowing training and interaction with technology and those who needed human connection and life skills training.■ Assisted students with resume preparation, GED tutoring, and transitional skill preparedness.

Jackson, Michigan, Us

■ Served as a lead member of the IT Client Solutions Center (call center helpdesk) supporting all Windows OS/hardware/software/networks over the phone, remote, and onsite.■ Designed a departmental website & created intranet sites and graphics for other company needs.■ Project leader in several product rollouts and IT changeovers.■ Assisted IT and information system planning, execution and management to improve operational effectiveness.■ Developed and managed project plans while providing status updates to management.■ Trained new employees on support processes, procedures, and knowledge base.■ Managed user profiles, security access and shared file structures.■ Received recognition for outstanding client service and number of calls resolved

■ Complete IT support for the non-profit on an on-call, as-needed basis■ Responsible for research, purchasing, and installation of all equipment■ User support/training including detailed instructions/documentation on IT systems and processes■ Worked with stakeholders and board members on IT system process improvements■ Remote system administration/software support to FSCA when needed■ Scheduled/managed software and hardware upgrades to the legacy email server, converting them to Outlook email server■ Custom Access database creation for patient records■ Established long-term file archiving process and documentation■ Designed initial intranet and internet websites for FSCA

■ Managed, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers to provide comprehensive systems management and support.■ Performed preventive maintenance and upgraded systems to improve the network, system, and data availability and integrity.■ Designed training materials for employees to improve scanning and editing for materials and improve product consistency/quality■ Set up user accounts, permissions, and passwords and defined network policies and procedures.Improved job tasks and mentored junior team members on best practices and standards.

■ Training in basic outdoor wiring, electric theory, blueprint reading, and generator maintenance

Bachelor'S Degree, Information Technology Management

Associate'S Degree, Computer Repair & Support

Certificate, Marketing & Advertising

Diploma, Business Communication, Graphic Art, Information Processing

Certificate, Microsoft Office, Novell, Macromedia Dreamweaver