Daniel Kalu Email & Phone Number

• Plan & develop secure content hosting and intranet connectivity mechanisms for hosted nodes and 3rd-party microservices integration eg MTN USSD for financial banks via MTN API services.
• Cloud services provisioning for Enterprise connectivity, via Express route, Direct connect with and cloud hyper-scalers, AWS, Azure.
• Responsible for service provisioning for all Enterprise MTN mobile data and Packet core mobility solutions (Sponsored data for content advertisements, header enrichment for packet traffic analytics)
• Responsible for delivering bespoke mobile edge connectivity and map out the requirements for cost-effectiveness. Services include dedicated APN, LTE VPN, S2S VPN, dedicated backhaul leased line
• Ensure the design & development of dedicated SIP VoIP service over hosted or on-Prem PABX on a Broadworks App server, Ribbon and Oracle SBC Core infrastructure.
• Planning and designing and delivery of Network as a Service and Enterprise vDC on VMware NSX, vBlock Hosted VMs and on-site colocation integration in a cost-effective manner.

Golden Plaza, Floor 10, Ikoyi. Lagos

• Process Governance and Audit.
• Organisational Risk Management in collaboration with internal Audit unit.
• Planning, Co-ordination, supervision and execution of QA and testing activities.
• Project Quality Planning, Process Audit, assurance and improvement and reporting.
• Architectural and Design assurance.
• Ensure compliance of project delivery with the SDLC process.

Ibadan

• Led a Team of three on Regional End Users' Service Support.
• Manage activities of Vendors in MTN and ensure compliance to the agreed SLA on escalated incidents/requests
• Monitoring End user device application licenses within the region
• Drive faults reduction and resolution in a friendly and customer focused manner, thus enhancing customer productivity and satisfaction.
• Manage unit PC deployment, installation and configuration of PC applications, software, hardware, and peripheral devices as well as recovery of these devices
• Ensure detailed, accurate and current inventory of deployed devices and update same in a timely manner when there are changes.

South West Region

• Perform 2nd line hands-on faults resolution activities on computer hardware, software and network issues, as well as installation and configuration requests to customer satisfaction using such Remote resolution tools.
• Regular monitoring of daily, weekly and monthly backup on HP/Compaq Proliant ML370 G4 Server, ensuring a successful backup and formal reporting on all backup activities using Veritas® Backup Exec™ 10.0 for Window.
• Allocating and tracking all MTN IS devices, including laptops, desktops, scanners and printers etc, with a detailed Inventory record and Remedy® application;
• Management and support of Client OS including Windows XP and Vista, and Management of SMS OSD – Windows XP image build and deployment on a client PC and deployment of basic Applications via SMS/Altiris tool
• Perform integration and acceptance test for updates and third-party application roll out.
• Configuration and support of Mobile devices (Blackberry, I-mate and other PDAs) for user’s information synchronization, Mobile mail (MTNN Fast mail) and mobile internet services.

MTN Ojota Datacentre, Lagos

• First 1st Line Response to all off-hours trouble calls and raising tickets where appropriate using Remedy AR System;
• Providing first line initial assessment of all incidents; making first resolution attempt and referring to 2nd Line stand-by support for assistance;
• Monitoring and escalation of all minor unresolved incidents according to agreed service levels and keeping users informed on the status or progress of the incidents;
• Desktop Support for off-hours MTNN call-centre agents using Remote tools
• Active Directory- User Creation and Administration, and Password reset, Web Application publishing and Email Distribution group (Mailing List) membership management according to custodian’s request/approval;
• Server Services and Daemon monitoring and routine database cleanup on major database applications e.g. MTNN CDR store (Running on Oracle 10g)

Lekki Phase 1, Lagos

• System hardware Engineering- Troubleshooting, maintenance and repairs;
• Installation and configuration of VSAT and dedicated modems for various WAN requirement for corporate offices’ internet gateway;
• System cloning and software installations;
• Network environment setup and support for Offices including Wireless LAN setup;
• Installation, Troubleshooting and Maintenance of Wincor Nixdof ATM devices for three (3) across South West region.

Bachelor Of Engineering, Engineering

Activities and Societies: NUGA Chess Competition 2000

Course Certificate (Powered By Coursera), Digital Product Management: Modern Fundamentals

Senior School Certificate, Sciences

Advanced Business Foundation

FND5000