►Handling benefits for NAV clients, requiring specialized expertise in the field.►Utilizing Excel and Word creatively to simplify manual aspects of the process.►Primary task revolves around thorough case assessments and crafting and documenting decisions (vedtak).

Operations(February 2016- August 2016)►Management of deposit accounts for landlords and tenants►Innovative use of Excel and Word to address manual processes.►Streamlining operations for enhanced efficiency in account management.Account Officer, Insurance Administrative Service(December 2015- February 2016)►Managed customers' insurance policies and their No-Claim Bonuses.►The tasks required knowledge of the insurance industry.Project Associate, IT & Operations(September 2015- November 2015)►Part of the measures in the AML/CFT compliance act. of 2009►The work was conducted by assessing customers' collected financial statements and their relationship profiles with DNB►My main tasks required attention to details and high level of integrity. I also acted all the time in a team

► Directly managed a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency► Designed and implemented a process concentrated on the efficiency distributing over 1,000 documents per month in addition to ensuring accuracy of over 20,000 rows of Excel data ► Played a crucial role in a project focused on transferring over 260 accounts (worth over millions) to a third-party insurance company► Utilized exceptional technical/IT skills to handle complex computer related functions which included performing high-level functions in Microsoft Excel

► Facilitated a variety of administrative and customer support functions which included calculating offers, entering new accounts, and closing existing accounts as needed► Created streamlined policies and procedures focused on improving the account maintenance process in addition to addressing customer inquiries via telephone and/or email► Maintained positive relationships with customers and vendors along with consistently providing high levels of customer service and support