Daniel Katsanis Email & Phone Number

Kenmore, Wa, Us

Greater Seattle Area

PowerApp Developer & IT Consultant for various companies and industries in the Seattle area. I work with many of our clients to automate IT & business processes utilizing PowerAutomate, PowerApps, JAMF and a variety of other platforms. I work closely with our clients to not only replace, but to improve internal applications and systems for all departments from HR to Operations to IT. Many of our clients have sensitive compliance requirements (SOC2, GDPR, etc.) which we've excelled at meeting.

➖ Consulted with clients to evaluate & coordinate their IT needs➖ Created project plans and implemented infrastructureupgrades to client systems➖ Conducted regular site visits to client offices to maintainIT services and support➖ Worked with contractors to coordinate infrastructuremigrations/telecommunications upgrades➖ Ensured IT support for client offices internationally➖ Proactively maintained hardware & software for desktop,server, VOIP, and networking devices for clients➖ Kept client IT systems and policies in compliance withrequired standards for HIPAA

San Diego, California

➖ Served as both local San Diego IT and global IT supportfor Serco North America➖ Implemented Enterprise automated scanning/labelingsystem for production facility➖ Maintained site backups on a weekly basis➖ Planned/installed UPS protection for multiple sites➖ Setup/installed IT infrastructure at new production sites➖ Supported full HDD encryption and email encryption➖ Imaged/deployed laptops to users locally and globally➖ Worked with Information Security to keep Serco systemsmalware/virus free➖ Kept user laptops in compliance with DoD standards

Washington/California

On several occasions I was hired locally for Tech Support and repairs/upgrades for hardware. I used mostly word of mouth and the church community for advertising, also personal references.

Greater San Diego Area

-Support over 500 users both locally and internationally-Coordinate with multiple teams to ensure seamless onboarding for new employees and their tech needs-Assist in the installation of test/production servers and networking equipment-Proficiently use RemedyForce and SalesForce to document, track, and resolve Tier 1/2 issues-Maintain company CMDB and IT Knowledge Articles, including documenting current processes-Perform regular on-going maintenance on user laptops to proactively prevent issues

Bellingham, Washington

Though this position is not directly relevant to my career field, it has given me and abundance of experience working with customers in a high stress environment where a quick turnaround and friendly service is expected. This job has well prepared me for any future customer service positions.

Richland, Wa

In this position I helped found Tri-Cities Alliance of Gamers with 4 other colleagues. TAG was a not-for-profit organization that brought together gamers within the community. We teamed with large vendors to have giveaways and tournaments, which the 5 of us would plan, advertise, and host. I was given the responsibility of setting up for any gaming events we hosted. This included getting a network/game server running, supporting the needs of 25+ users, and making sure everything ran smoothly.

Richland/Kennewick/Pasco, Washington

As an IT Specialist I completed Help Desk and Network Administration tasks, some of which went beyond my knowledge and required me to adapt and expand my skills. I maintained a network that connected 3 campuses with multiple servers that I oversaw(Active Directory, DNS, File Servers, DHCP, Exchange). I was also the frontline Help Desk tech and serviced 3 offices of 100 users.

Richland, Wa

I volunteered at Bethel Church as an Audio Engineer for weekend services on a regular basis. As a Audio Engineer I had to ensure the audio from the stage was being accurately delivered and fit with the environment it was in. This was a production environment so little to no errors was critical.

Bellingham, Washington

A summer internship where I maintained the church's website, edited service and announcement videos, distributed media, and helped install a new sound system in one of the venues.

Software Development

Activities and Societies: Completed 64 credits towards a B.A. in Software Development.

Certificate In Full Stack Web Development, Computer Software Engineering

Activities and Societies: HTML5, jQuery, JavaScript, CSS, Node.js jQuery JavaScript HTML5 CSS Node.js Also I've been studying MySQL.

High School Diploma

Activities and Societies: Swim team, Wrestling, German Club, GAPP (German American Partnership Program)