Daniel Ayres Email & Phone Number

St Louis, Missouri, United States

• Led cross-functional team support with software and hardware upgrades in all multimedia classrooms• Provided on-going I.T. and videoconference support for executive staff and Board of Trustee meetings.• Managed 4 part-time and 10 student employees in providing technical support to classrooms for all faculty, staff, and students.• Improved training outcomes and overall team team efficiency by 20% by pairing experienced employees with new employees.• Performed necessary change management configurations during semester breaks for campus multimedia classrooms.• Maintained and organized hardware inventory in multiple storage areas to ensure hardware database was accurate.• Troubleshot and resolved network/internet connectivity and resolve issues with hardware video conference codecs.

St Louis, Missouri, United States

• Created and implemented quality assurance standards that tracked event delivery on over 100 yearly events.• Managed a team of 20 students and 7 staff members to provide the training and support of all I.T./Media events.• Spearheaded a Media/IT event support team which resulted in a savings for the university of over 100k the first year and increased savings each year by improving service deliverables and expanding the scope of events.• Maintained department budgets on employee payroll, performance appraisals, inventory, and equipment.• Streamlined inventory which resulted first year at a savings of over 20k and additional savings of 10% the following two years.• Responsible for training both Webster University and Eden Seminary faculty, staff, and students how to utilize video conferencing software to support synchronous online classes for all extended sites worldwide.

St Louis, Missouri, United States

• Managed implementation of software updates in multimedia classrooms campus wide.• Provided management and oversight for yearly classroom upgrades and replacement of EOL hardware.• Coordinated with a team of university department representatives to provide technical recommendations on vendor proposals with IT infrastructure in two new buildings on campus.• Provided technical support to the Math/Computer Science Department prepping multipurpose classrooms with programming software and configuration settings to host two annual national programming contests. • Provided management and oversight for yearly classroom upgrades and replacement of EOL hardware.• Maintained policy and procedure manual for Desktop Technical Services department.

St Louis, Missouri, United States

• Trained university department reps to learn basic HTML programming to improve flexibility with website branding.• Developed training seminars for university staff using Microsoft Office, Adobe Photoshop, Dreamweaver, and InDesign to improve staff knowledge base.• Developed and delivered training to multiple extended campuses on the implementation and utility of a new portal.

Master Of Science - Ms, Cybersecurity

Master Of Arts - Ma, Human Resources Management And Services

Bachelor Of Arts - Ba, History Political Science