Daniel Kinard Email & Phone Number

York, PA, US

United States

Working in a small agile team to design, write, release, and support a web application that gives new & existing customers the tools needed to perform their needs in the ski industry on a completely mobile, cloud based, platform.I lead the project management effort to track progress, assign tasks, improve communication, and increase efficiency of the team.

Learned programming on the job by writing, testing, deploying, and supporting a web application to replace a legacy system for an international logistics company.Lead the project management effort by organizing and assigning daily tasks, leading stand-up calls, task reviews, and tracking major project implementation timelines.Worked very closely with the.

Spring Grove, PA

Tier II/III end user & desktop support at the Glatfelter Corporate office as well as the manufacturing environment in Spring Grove.-Assessing end user computer/hardware requirements and accommodating as needed-Daily face to face and remote interactions with end users in all departments-International travel to assist other facilities with major changes and.

York, PA

Global Service Desk assisting 1800+ users remotely - Expected to support and troubleshoot any issue ranging from software, hardware, networking, etc. - Escalated issues that cannot be solved remotely or over the phone to the proper technicians - Track all calls and work in Track-It! ticketing system - User management in Active Directory, SAP, Kronos, and.

Chambersburg, PA

Contracted to assist the Help Desk team onsite at an undisclosed location. - Global Service Desk assisting 1800+ users remotely - Troubleshooting via Phone, Email, and Remote Assistance for multiple programs/hardware - Track all calls and work in Track-It! IT Solutions ticketing system - Work alongside various Tech departments to meet any user’s specific.

York, PA

At TitleNGo I was a Help Desk Technician who helped customers to troubleshoot their issues ranging from software, PC hardware, printers, and networking. I helped customers using Bomgar as a remote assistance tool. I did a lot of onsite visits to customers locations, both scheduled and for emergency technical support. Those ranged from setting up brand new.

At this work study position I helped the student services department at YTI Career Institute, York campus by making flyers, powerpoint presentations, and generally helping around the school. Every Tuesday and Thursday I would help sell pizza to students, and when there was down time I would either help the other work studies with anything that needed done.

Took help desk calls from employees within the company who were having computer/printer issues. I helped with a massive hardware rollout by setting up 36 new laptops from scratch. The senior help desk technicians taught me how to do basic tape backups and server management. I also gained a lot of social skills at this internship.

Associate In Specialized Business Degree, Computer Systems Specialist

High School Diploma