Led a customer churn analysis project, identifying 3 high-risk customer segments based on purchasing behavior and data-driven insights, reducing the customer churn rates from 5% to 3% in 6 months.Implemented a hypothesis-driven approach to improve decision-making and insight generation. Developed and executed a customer consumption strategy that resulted in a 10% increase in revenue.Managed a team of 3 data analysts and led 4+ cross-functional projects involving software engineers, data engineer, sales, and customer service. Successfully onboarded 500K+ new customers and achieved $2M in revenue within a year.Spearheaded a customer innovation project, leveraging customer experience data to increase customer loyalty by 30%. Implemented a K-Means clustering algorithm to identify 5 distinct customer segments, enabling targeted marketing strategies and personalized customer experiences.

Led a customer segmentation project, developing data-driven analytical solutions to enhance marketing decision-making. Implemented data models and dashboards to standardize and improve marketing reports, empowering 40+ users across the organization.Designed and implemented a data transfer pipeline between SAP CAR and Python Server, leveraging Python to develop an RFM-based customer segmentation model, resulting in a 100% increase in customer segments and a restructured marketing strategy.Developed and deployed a software solution to optimize the promotion management process using SQL Server, SAP ERP, and Excel. This automation led to a 1,500-hour reduction in manual effort and $20K in cost savings.

Designed and implemented a robust data architecture and ETL processes on SAP Business Warehouse to significantly improve the performance of sales, purchasing, and inventory reporting systems. Reduced response times by 99%, from 20 minutes to 15 seconds, enabling data-driven decision-making and operational efficiency.Developed data models for an inventory analytics solution to accurately measure out-of-stock levels. Empowered category managers to identify and address inventory gaps, resulting in a 3% reduction in out-of-stock levels

Developed complex data processing scripts in PHP and PL/SQL to reprocess and standardize over 2 million sales invoices, ensuring compliance with tax regulations. Built web applications using PHP, jQuery, and PL/SQL to support CRM, accounting, sales, and promotional activities.Leveraged data analysis techniques to identify process improvement opportunities and cost optimization strategies. Implemented data-driven solutions to enhance operational efficiency and customer experience

Developed and deployed a cutting-edge flight search engine using PHP and Web Services, positioning the company as a leading provider in the Caribbean region.Designed and implemented a robust flight schedule reporting system using PHP and SQL, enabling real-time flight tracking and improving customer experience.Engaged in ongoing maintenance and development of data-driven reporting systems for flights, accounting, sales, and cargo operations.