● Restructured sales program, narrowing the focus to core competencies of engineering, procurement, and construction. ● Generated new revenue streams by diversifying equipment vendors and trained sales and engineering teams in the technical capabilities of a broader hardware portfolio to reduce costs.● Implemented new SOPs that yielded over 10x improvement in outbound response rates.● Simplified the company website to focus on core services and lead capture.

• Targeted over-utilized Supercharger locations for nearby deployments of Level 2 chargers, negotiating and signing leases for up to 24 charging stalls per site at multi-unit residential and commercial sites.• Onboarded 9 previously unengaged portfolios of commercial and multi-unit residential properties, closing equipment sales for as many as 50 Level 2 EV charging stalls per site.• Represented Tesla's Level 2 charging infrastructure program and offerings at trade shows and through outreach to municipal and county economic development managers in the state of California.• Multiplied reach by establishing new relationships with channel partners, sourcing new leads in Northern California for an average of 12 additional stalls per week.

• When additional sales were needed quickly to meet quarterly targets, I created and deployed customer segmentations with personalized pitches for sales campaign sprints, using multiple data sources to select for the opportunities with the highest probability of success, yielding up to 11% campaign conversion.• To address ballooning sales advisor pipelines across North America, I created new SMS tools that included Google Analytics tracking that demonstrated a 3% increase in conversion probability relative to opportunities that did not use the new tools.• Overhauled the Demo Drive (Test Drive) customer journey and sales advisor SOPs for North America to address wide variability in 7-day, drive-to-order conversion rates.• Built end-to-end customer journey reporting to identify outliers across all performance metrics for North America stores and advisors, deploying targeted coaching resources to outliers to improve performance.• Overhauled the North America retail signage program across 270+ locations, achieving a 71% cost reduction for the program in just 6 months and accelerating public awareness of quickly evolving vehicle pricing.• Implemented retail signage standards including streamlined physical resources, a location audit procedure and a means for measuring the impact of printed signage with Google Analytics, all while reducing minimum sign deployment time from 2 weeks to less than 24 hours.• Created a weighted ranking report factoring in only a subset of core metrics for all Sales locations to focus the field leaders on the most important activities to sustain growth.

• Built a brand new team of Sales advisors that consistently outsold peers by a factor of 1.4 to 2x and maintained higher CSAT.• Assembled a Delivery advisor team that delivered lower SMS response times, lower call handle times and lower order cancellation rates than all peer teams across North America while servicing over 73% of NorCal, NV, HI vehicle delivery volume each quarter.• Began and scaled an initiative to attach Tesla Energy orders to new vehicle orders, booking as many as 130 virtual energy consultations each week.• Launched and trained various additional Sales, Service, and Delivery strike teams as business needs evolved, centralizing talent within the territory to reduce electronic communications workloads for field teams on-site so that they could focus on the work that could only happen on site. Successes of these teams included decreasing missed call rates from over 40% to less than 5%, improvement of in-app Service message average response times from 16+ hours to less than 20 minutes for the territory, reduction of the territory's mobile service appointment backlog from over one week to same-day appointment preparation and many other wins.

• Developed 3 of my 10 sales advisors into successful managers in less than 1 year.• Pitched and onboarded fleet vehicle accounts and procured both new and used vehicles for fleets up to 75 vehicles.• Increased sales by over 40% in 9 months with less staff, while ramping on-site vehicle deliveries from zero to over 1,000 per quarter in the span of 4 months.

• Focused on training to streamline protocols for my team of 23, increasing avg. daily orders by 55% across the first 75 days, ranking 2nd in the U.S. for total order volume and 1st in North America in Model S and X volume through Q4 2019.• Individually trained 5 new advisors at a low-output satellite location, rebuilt protocols, instituted accountability, strengthening the team enough to launch as a standalone store 4 months later.• Established a new satellite sales location at a service center in Q4-2019, increasing total sales output with no increase in sales staff.

• Pivoted a shut-down mall store to an online business model, sourcing over 98% of leads from the internet. • Leveraged customer database to generate custom call campaigns with comparatively higher probabilities of purchase, collecting daily outcomes to test hypotheses and share findings with my team and other store leaders to adapt our approaches quickly and often during 2020 pandemic retail closures.

• Individually generated over $137 Million in revenue, accumulating the greatest individual total for vehicle sales and revenue in the history of the company.• Trained 3 new store managers, mentored 22 new Advisors and recruited externally/internally for a flagship store sales team.• Routinely on-boarded new Advisors, training in finance, operations and documentation.• Supported Store Manager when present and filled in when that role was vacated, directing store operations for a team of 11 Advisors and 12 Customer Experience Specialists.• Fielded and resolved customer escalations from Owner Advisor team.• Allocated our team to support delivery centers in advance of volume surges to decrease finished goods dwell time and increase capital efficiency for the company.• Managed logistics for a fleet of 20 vehicles with frequent turnover.• Identified and exploited an arbitrage involving vehicle lease maturities in late 2017, allowing for increases both in sales of new vehicles and used vehicles, improving capital efficiency through better management of fleet assets.• Successfully pitched a new wheel upgrade process to the company president and vehicle program manager for improving margin by 2-5% on inventory vehicle sales.• Uncovered root cause of fleet infotainment loading errors by providing a detailed report to the Model S program manager.

• Individually responsible for generation and validation of motor vehicle purchase agreements and lease agreements for all 8 Southern California delivery centers.• Contract generation and validation for an average of $4 Million of revenue every day• California compliance coordinator

• Maintained 2nd highest customer satisfaction rating of all Delivery Experience Specialists in North America with 140% volume of colleagues in the same location.• Individually revived abandoned retail merchandise operations at the Centinela Service center, training staff to sustain operations.

• Averaged over 230 leads captured per month and developed a new training guide to distribute and increase lead capture rates for other stores in the region.• Individually averaged between $500,000 and $1 Million in revenue from vehicle sales per month.

• Customer success, product orientation, and customer training• Trained Product Specialists and new hires to host high quality orientations in preparation for rapid delivery volume growth.

• Managed a program for after-hours maintenance and emergency response for 3,600 residents in a 22 building, $55 Million per year portfolio.• Managed a program overhaul project in 2013 to serve 30% more residents while decreasing weekly labor hours by 25%• Recruitment, interview, hiring, review and termination responsibilities for 23 direct reports.• Review of daily activity logs and incident reporting for distribution to department and university senior leadership.• Developed new systems for labor scheduling and training in addition to consulting on a new maintenance reporting system.

• Development, synthesis, characterization and optimization of novel semiconductor formulations for thermoelectric power generation systems.

• Consistently received excellent student evaluation scores and feedback from official anonymous student evaluations administered by the Office of Instructional Development.

• Trained new graduate students in teaching technique and protocol to prepare them for their first academic quarter of teaching undergraduate chemistry courses.

• Surface chemistry research, in the development of droplet microfluidic devices for “on-chip” chemical and biological assays. • Cleanroom micro-fabrication of experimental devices including metal evaporation deposition, photolithography, metal etching, vacuum deposition of dielectric films, and oxygen plasma treatments.

• Market research, sizing and segmentation to identify strategic opportunities and develop a U.S. market expansion plan.• Competition analysis through primary and secondary research including travel to multiple industry trade shows for in-person interviews.• Produced a detailed report and individually delivered a 30-minute presentation to a panel of investors on a go-to-market recommendation based on the findings of my team of 6 consultants.

• Researched, developed, optimized and characterized new formulations of semiconductor materials for thermoelectric power generation aboard future deep space probes and planetary rovers.• Collaborated with device engineering teams to optimize my new materials for subsequent processing and systems integration.• Created standard operating procedures for technology transfer of novel syntheses of novel semiconductor compounds.

• Routinely addressed crowds of as many as 90,000 people in the Rose Bowl or 13,000 people in Pauley Pavilion at athletic events.• Coordinated and hosted marketing events for the Alumni Association and Spirit Squad to fund squad member scholarships, and other initiatives. • Conducted in-game, interviews of head coaches, broadcasting live to the full arena. • Pre-game public relations radio interviews at UCLA home football games as a spirit squad representative.• Authored and delivered remarks and presentations at official University functions, on campus, in the community, and across the country.• Represented the UCLA student body at UCLA Campaign development events.• Managed the Twitter, Instagram, and Facebook page for the UCLA mascot.• Represented UCLA as the lead member of a student delegation travelling to China on 3 separate occasions, delivering presentations to local university students on student life and activities at UCLA. Conversed with students and hosts in limited Cantonese and Mandarin Chinese. • Participated in community outreach in multiple cities to elementary, middle and high schools, encouraging underprivileged students to go to college.

• Research diver under the direction of Professor Mark Steele in a population density study of local fish species.• Logged over 50 dives and an average of 5 hours underwater per day for site surveys, site alterations, juvenile fish collection, and mature specimen catch, sedation, tagging and release.

• SQL database management and software testing for an enterprise document management system serving thousands of users at a multi-billion dollar entertainment corporation.• Change management documentation in accordance with Sarbanes–Oxley Act of 2002.

• Supported small molecule chemistry research groups at multiple, international Amgen sites as the sole research associate responsible for input and dispatch of solid samples in the automated storage system, storing millions of samples for pharmaceutical research.

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• Developed a new chemiluminescent protocol, as an alternative to traditional radioactive detection methods, for cell line characterization by genetic blots and trained three other research associates on the new process.