Curriculum Design - convert job descriptions/requirements into new customized curriculum. Training Partners - coordinate and QA trainers and external partners. Cohort Management - bridging technical gaps with new skills. Course Delivery - Design, facilitate and conduct courses.

Lead instructor for the Data Analytics Immersive (DAI) program. First time for GA Singapore, part of the IBF/WSG collaboration. Focus on industry wide tools like Excel, SQL, Tableau, PowerBI, Python, Trello and Google Analytics. Agile/SCRUM, Waterfall methodologies, Data Governance, Data Modeling, Statistics and Cloud.

Customer training and technical consultancy in business intelligence (HyperIntelligence) and advanced data analytics (Augmented Analytics).https://www.linkedin.com/company/microstrategy https://www.microstrategy.com/us

Delivering solutions as a trusted advisor and IT business partner for all business units in the Dell Technologies family. My Southeast Asia role extends beyond end user computing onsite support to include internal customer engagements in business relationship management, productivity coaching and external customer engagements like IT Proven. Project management capabilities in various IT initiatives from Windows 10 migration, Mobile Device Management (AirWatch MDM & MAM), and Dell EMC Integration. Active appointments ranging from IT Change Management Council and CAB meetings to leading virtual teams (VT) like Mobility VT and ServiceDesk VT at APJ level.Outside IT, I'm involved in building people alliances as a Dell integration ambassador, Great Place to Work (GPTW) committee, and becoming a founding member of the corporate Toastmasters club.

Being the face of IT, my role range from local end-user support to business engagement for the South East Asia region. Project management projects include 6 office relocation projects and various challenging IT initiatives and global/APJ IT-specific projects.

Being part of the regional leadership team, I oversee the entire IT function (Infrastructure and Applications) for the APAC region. Service Delivery Manager based in ITIL principles and best practices. Supervised local, remote and virtual teams within the region, supporting users over 10 countries.At the global level, primary change manager for the entire IT Change Management function at the entreprise level for both banking (Misys Banking) and healthcare (Allscripts Misys).

1. IT Infrastructure Manager for the Singapore branch. Exchange and network administration, and technical support.2. Technical consultancy and product training for external banking and financial clients in South East Asia. Midas R/10/ABS/DBA versions, Midas/Q, Report Control Facility, Optical Reporting Facility, History and Audit Facility, AS/400 System Operations,

Product support and service delivery on the AS/400 platform.

1. IBM System/36, IBM System/38 and IBM AS/400 RPG programmer.2. Developed Retail Teller System for the Retail module in Banking application, Midas.3. Customer services - 24/7 on-call pager technical support.4. IBM Customer Engineer in AS/400 System Remarketeer programme.

RPG/3 programmer on IBM System/38. Application development on Inventory Management and Order Entry system, FAMAS.