Direct operations and client strategy, driving profitability through effective product implementation, operational excellence, and a commitment to customer success.

Developed and executed strategies to grow existing revenue streams while identifying new opportunities for business growth.

Utilize strong communication and interpersonal skills to build rapport with guests, anticipate needs, and provide an outstanding client experience.

Analyzed and optimized tech stacks to enhance revenue retention and operational efficiency. Managed key operational platforms and worked with cross-functional teams to improve sales performance.

Led a top-performing BDR team, developing strategies for ongoing individual and team performance improvement.

Utilized cold calling and various other communication channels to prospect and generate new potential clients. Managed an ongoing pipeline of potential leads while contacting 160+ new prospects daily.

Managed complex escalations and supported high-level technical issues. Delivered system optimizations for network teams.

Provided on-site support for TSRs, managed escalations, and facilitated advanced training to resolve issues that typically required engineering involvement. Delivered performance coaching to improve technical knowledge and service efficiency.

Assisted customers with technical and billing issues, managed escalated calls, and provided additional training for TSRs.