As the proprietor of a digital solutions agency, we specialize in offering comprehensive packages tailored for B2B clientele. Leveraging full-stack development expertise and deep knowledge of .NET, we design and deploy robust digital solutions on the Azure platform. Our services encompass digital marketing, asset creation, software development, and cloud integrations. We excel in JavaScript development, crafting custom-built CMS systems and ensuring seamless deployment. Additionally, we conduct web and app-based A/B testing and analytics to optimize client performance. With proficiency in cloud migrations, we enable businesses to transition seamlessly to cloud environments, ensuring scalability and efficiency.

As a Technical Support Engineer at Optimizely, I serve as the primary point of contact for our customers' developers, handling and fulfilling their requests with efficiency and expertise. In addition to providing frontline support, I specialize in advanced products such as the Optimizely Data Platform, Optimizely Experimentation, and Content Marketing Platform. I assist customers with implementations and address complex issues, ensuring smooth operation and maximizing the value of Optimizely's solutions for our clients.

As a Service Level Manager at Optimizely, I focus on optimizing cloud and CMS implementations for our clients. Collaborating with multiple teams, I strive to achieve a high level of uptime and ensure cost-optimized Azure implementations. My responsibilities include monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance service delivery. By prioritizing reliability and efficiency, I help our clients maximize the value of their Optimizely solutions while minimizing operational costs.

Provided technical support to installation technicians on-site, ensuring the successful installation of Danfoss heating products. Organized and planned projects, including preparing quotes for external architects and engineers. Collaborated with stakeholders to ensure the efficient execution of heating system installations, contributing to the overall success of projects.

Co-founded and played a pivotal role in establishing the construction business, focusing on business setup, automations, digital presence, marketing, software product development, and branding initiatives. Implemented efficient business processes and automation systems to streamline operations. Developed and managed the company's digital presence, including website development and social media strategies. Led marketing efforts to promote services and generate leads.

Led the overall operations of the mobile phone store, including sales, customer service, inventory management, and staff supervision. Implemented sales strategies to maximize revenue and meet targets while ensuring exceptional customer experiences. Oversaw recruitment, training, and performance evaluation of store staff, fostering a positive and productive work environment. Maintained store appearance and upheld company standards for quality and service.

Engaged customers in a retail environment to provide personalized assistance and recommendations for mobile phone products and services. Demonstrated product knowledge, including features, specifications, and pricing options, to facilitate informed purchasing decisions. Maintained store presentation and contributed to achieving sales targets through excellent customer service and effective sales techniques.

Owned and operated a mobile device repair business specializing in diagnostics, part replacement, data recovery, and PCB repairs. Provided expert service to customers seeking efficient and reliable solutions for their devices. Demonstrated expertise in troubleshooting and repairing various mobile devices, ensuring customer satisfaction and loyalty.

Responsible for overseeing daily restaurant operations, managing staff, ensuring quality service, optimizing sales, and maintaining compliance with health and safety regulations. Requires leadership skills, experience in hospitality management, and a commitment to customer satisfaction.

Supported the Restaurant Manager in daily operations, including staff management, customer service, inventory control, and ensuring adherence to quality standards. Contributed to the development of strategies for sales growth and maintained a positive work environment. Previous experience in hospitality and strong organizational skills required.

Led and motivated a team in achieving operational goals and delivering exceptional service. Responsibilities included staff training, scheduling, and performance management, as well as ensuring effective communication and collaboration within the team. Previous leadership experience and excellent interpersonal skills were essential for success in this role.