Information Technology Audio Visual/Videoconferencing SpecialistInsightful, seasoned, results driven IT professional with notable success in design, installation, certification, support, management and directing a broad range of state, county, city and global videoconference rooms, court rooms and educational classrooms, regional networks and state/national entities to a global audience for ITV/Videoconferencing, audio/video streaming media and recorded/archived events in various formats for interactive hearings, meetings, classes, electronic field trips, presentations, training sessions and broadcast media. Excel at designing, implementing, programming, operating, maintaining and troubleshooting video rooms and all peripherals remotely via telephone and computer or on-site, while participating in planning comprehensive network and video room designs, systems analysis and full lifecycle project management while focusing on excellent end user support. Hands on experience leading all stages of systems and process/procedure development, daily videoconference network operations, scheduling, database management, staff and customer training, trouble resolution, ticketing, dispatch and follow-up certification. Intent listener for isolating and understanding of issues skills for timely problem resolution and a 99.99 % event uptime and happy customers.Tandberg, Polycom video codecs/web interfaces. Polycom (Accord) MCS, Tandberg, Codian MCU’s, IP Network switches, routers/gatekeepers (Cisco, Tandberg, etc). Microsoft Office Suite, ARS, SQL Server, Real Media, WMS Video Encoders.Specialties: Videoconferencing