• Handled all embossing procedures, with respect to card development • Responsible for client fuel and maintenance card distribution nationally• Responsible for updating driver information to ensure proper licensing documentation• Handled all driver recalls, infractions, Treo and 407 Notices• Responsible for monthly client reporting, including fuel compliancy, tax break down and lease detail billing• Handled all supplies, including ordering and inventory for head office• Worked closely alongside management to simplify and streamline procedures to ensure maximum productivity • Headed company learning workshops with Lynda.com • Developed a tracking system for both card and registration distribution used nationally• Always made myself readily available to the national CSR staff and management to assist with overload and large projects• Relieved reception duties when required• Assisted with the organization of office functions and events• Assisted with the Activation of new clients, including data entry, kit preparation and communications• Prepared and distributed driver documentation to new activations and existing clients

• Responsible for scheduling sales appointments for Sales Advisors and Managers• Maintained excellent customer service to ensure repeat business and future referrals• Responsible for meeting dealership expectations with regards to target sale goals • Supervised dealership traffic and phone inquiries to ensure exceptional customer service• Responsible for sales administrative tasks including filing and reception duties• Responsible for private sale event planning and guest lists • Actively involved in the social committee and other client events hosted by the dealership

• Professionally handled inquiries, feedback, complaints or concerns with residents to ensure a high level of resident relations.• Created and implemented a maintenance verification and satisfaction system to ensure tasks were completed thoroughly and to sustain a high level of resident satisfaction and aesthetic standards.• Reviewed suites on turnover and completed documentation which was consistent with established policies and procedures. (i.e. Incoming/Outgoing Inspection Reports)• Reviewed, verified and completed new leases according to established leasing policies and procedures.• Completed and served Ontario Rental Housing Tribunal documentation, including Lease Renewals, N4s and Court Orders.• Completed, maintained, and submitted as required consistent and accurate traffic reports.• Assisted the Senior Property Manager with the completion of background checks, credit checks, and the signing of all leases, schedules, assignments, and addendum forms.