Daniella Donato Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Responsible for picking, separating, checking, packing, and shipping customer’s purchases around the world.• Provided excellent service to customers, answering phone calls and responding to any queries in a timely and professional manner.• Ensured the organisation of the store by filling and organising shelves correctly in accordance with the company’s standards.• Handled cash and payments, demonstrating strong attention to detail and accuracy.

Dublin City, County Dublin, Ireland

• Responsible for cleaning and organising the head office of an Irish retail company, reporting necessary repairs and supplies to the supervisor.

Dublin City, County Dublin, Ireland

• Provided excellent service to customers, answering phone and emails, and welcoming all visitors in a professional manner.• Managed appointments, ensuring effective organisation, attention to detail, and accuracy. • Handled payments and monitored stock, demonstrating a high level of responsibility and accountability.• Ensured the overall cleanliness and organisation of the salon.

Dublin City, County Dublin, Ireland

• Responsible for picking, separating, checking, packing, and shipping customer’s purchases around the world.• Provided excellent service to customers, answering phone calls and responding to any queries in a timely and professional manner.• Ensured the organisation of the store by filling and organising shelves correctly in accordance with the company’s standards.• Handled cash and payments, demonstrating strong attention to detail and accuracy.

Dublin City, County Dublin, Ireland

• Performed cleaning and operational activities in various areas of the hotels, ensuring high organisation, attention to detail, and quality of the services provided in adherence to the defined procedures and health and safety standards.• Reported necessary repairs and supplies to the supervisor to ensure excellent service to customers.

São Paulo, São Paulo

• Managed a portfolio of private bank customers in a digital branch, working directly with customers to resolve issues and flag potential concerns, and acting as the general managers’ trusted assistant.• Conducted credit analysis, granting, and collections, preparing all documentation and notifications necessary to complete the processes effectively, and liaising with the collections department. • Undertook research, documents checks, and financial crime risk assessment, analysing transactions identified as potential suspicious activity, and performing KYC analysis of customers, escalating to the AML department for further action. • Responded to customer complaints through the system, representing the company for legal queries including attended hearings and representing the bank in labor and civil lawsuits. • Handled sensitive and confidential information in a professional manner.

São Paulo, Brazil

• Assisted the Relationship Manager managing a portfolio of corporate customers, working autonomously and independently in accordance with the company's standards and strategy. • Assisted with the due diligence and preparation of all documentation necessary to complete customers’ operations in an effective, accurate, and professional manner. • Handled a high volume of billing and credit operations, ensuring fraud prevention procedures were followed in accordance with the company's policies and best practices.• Provided excellent customer service through effective selling of products according to customers’ needs and the bank’s strategy.

São Paulo, Brazil

• Handled cash and payments, demonstrating outstanding attention to detail, speed, and quality.• Conducted fraud prevention activities, conference procedures, and AML analysis based on KYC principles.• Performed ATM loading, ensuring excellent attention to detail. • Provided exceptional customer service, contributing to significant reduction of the average wait time for calls.

São Paulo, Brazil

• Responsible for managing a portfolio of SME bank customers, resolving issues and flagging potential concerns, and providing excellent service aligned with customers’ needs and the company’s strategy.• Conducted AML and KYC analysis, undertaking research, documents checks, and financial crime risk assessment. • Increased the overall bank’s customer portfolio by prospecting new customers through strong relationship building in line with business vision. • Performed credit analysis, granting, and collections, handling sensitive and confidential information in an effective manner, and escalating to the legal department for further legal actions.

São Paulo, Brazil

• Supported the Relationship Manager managing the portfolio of SME bank customers aiming to prevent financial crime.• Conducted the bank account opening process for legal entities, ensuring the provision of any information, assistance, and documentation needed to successfuly complete the process. • Performed credit analysis, data entry into the system, and issuance of credit contracts, preparing all documentation necessary for approval.• Prepared the fraud analysis dossier with paperwork for the bank's security department analysis based on clients’ records, reports of the occurrences, and client's allegations according to internal policies and fraud prevention procedures.• Provided excellent customer service, offering and selling products according to the bank’s strategy, resolving customers’ issues, and escalating queries when necessary.

São Paulo, Brazil

• Participated in the launch of the Digital Branch for private clients, micro and small business, assisting customers with the registration process into the digital environment.• Provided outstanding service to all customers by phone and email, resolving tickets in an effective manner, or escalating when necessary. • Significantly increased the customer database through high quality, speed, and productivity.• Contributed to business and sales development by offering and selling products to clients according to the bank’s strategy.• Supported the Relationship Manager with the effective administration of the portfolio of private and SME bank customers, and assisted the team with any queries as required.• Conducted internal fraud prevention procedures according to the bank’s policies and standards, flagging potential concerns aiming to prevent financial crime.

São Paulo, São Paulo

• Worked with a wide range of insurance companies to obtain the most appropriate health and life insurance plans to target customers according to their needs and the company’s strategy. • Overachieved sales targets through effective negotiation with customers by phone, e-mail, and face to face.• Prospected new business and performed inbound sales, contributing to business expansion and client retention.• Provided excellent service to all customers through a consultative sales approach, by deeply knowing, analysing, and understanding clients’ profiles and needs to ensure the most suitable products. • Liaised with stakeholders to ensure the best experience possible to customers.

São Paulo, Brazil

• Provided first line assistance to customers, responding, resolving, or escalating issues to the banking agents in a timely and professional manner.

Bachelor Of Arts - Ba, Accounting And Finance

Bachelor'S Degree, Economics