Daniella Hiland Email & Phone Number

San Antonio, Tx, Us

Nashville, Tn, Us

Diemen, Noord-Holland, Nl

Contract to Alliance BernsteinTrain new IT service desk technicians and provide follow up training for current techniciansProvide highly responsive support to users thru phone, chat and email, to include diagnoses of proprietary and third-party applications/interfaces, software, hardware, and peripheral device problems through recognition, research, isolation and resolution steps.Build, manage, maintain, and upgrade virtual desktops within VMware vSphere Client.Assist users with connecting to email and applications on their smartphones or tablets with MobileIron.Run reports to document machines that are low on space and/or are out of date.Assist clients with setting up and logging into account site.Provide technical escalation by creating tickets for local support technicians with Service Now.Run reports within Service Now for management meetings and/or monthly reviews.Create and edit knowledge base articles within Service Now

Armonk, New York, Ny, Us

Working as contractor at CitiProvide users with support on blackberry devices, set up accounts on blackberry wireless management console, and push software to the devices.Assist user with connecting to emails on their smartphone or tablets with Good for Enterprise.Provide user with assistance on Avaya desk and softphones including, configuring settings and resetting station and voicemail passwords.Assist work at home and remote user with connecting to Citi network via VPN on thin client and laptops

New York, New York, Us

Subject Matter Expert responsible for assisting technicians with finding appropriate resolution or resolver groups and establish proper ticket documentation. Assist customers with tickets that have been escalated due to SLA breach, lack of update, and/or end user being unhappy with service or how ticket was handled.Responsible for tracking agent statistical reports and providing feedback to upper management

Fort Lauderdale, Fl, Us

Work for Technisource at Citi.Provide technical support for remote users, blackberries, and telephony.Maintain and correct tickets in Service Now

Hanover, Md, Us

Work for TEKsystem at USAAProvide highly responsive support to in house users and field users over the phone, to include, diagnoses of proprietary and third party applications/interfaces, software, hardware, and peripheral device problems through recognition, research, isolation and resolution stepsProvide technical support by creating service incidents for desk side support technicians with Infra and Service Manager. Over 50,000 incidents created a month within the Service DeskAssist the Availability Command Center as an Outage Coordinator with diagnosing, researching and creating major incidents that could impact various applications/interfaces, users and members.Provide assistance to users through the use of Click to Chat interface. Users contact the service desk through chat base system and request assistance.Assist users with blackberry, IPhone and IPad support.MS Office Suite Subject Matter ExpertLaptop Subject Matter Expert

Us

Chevy Chase, Md, Us

Provide technical support by creating service tickets for internal and field IT technicians Create and manage active directory and exchange accounts

Montreal, Quebec, Ca

Provide technical support by creating service tickets for internal and field IT technicians with Remedy Create and manage active directory and exchange accounts

Us

Assist with the configuration, deployment and maintenance of infrastructure related hardware and software including servers, workstations, printers, routers, switches and other various devices Provide highly responsive support to users, to include, diagnoses of proprietary and third party applications/interfaces, software, hardware, and peripheral device problems through recognition, research, isolation and resolution stepsImage, install and deploy personal computers, software, hardware, blackberry, peripherals and components,as needed

Hawthorne, California, Us

Data Migration and Backup on desktops and laptopsComputer Installation

Miami, Fl, Us

Update daily and weekly excel reports Prepare purchased parts for outbound shipping

Columbus, Ohio, Us

Assist customers with merchandise Handle money, check, gift card, and credit card transactions

Work with ProHost computer seating system and Aloha computer ordering systemTranslator for the hearing impaired

Associate Of Applied, Science

High School Diploma