• Delivered excellent customer service by greeting patients, answering phone calls, booking appointments, processing insurance and taking payments, enhancing patient experience and clinic efficiency.• Performed patient-care including initial assessments (NCT, Autorefraction, OCT and Optomap), inserting eyedrops and prepping patients to see the doctors, resulting in a smooth and well organized process.• Offered products recommendations to customers based on their needs, regarding glasses, sunglasses and contact lenses.

- Supported more than 30 clients per shift giving specific product recommendations based on their needs which increased their satisfaction and reduce the number of returns.- Maintained stockroom organization through an alphabetical system to help the team find all the products and tools they need to perform a good job.- Performed inventory control monthly by checking several product barcodes through an online system to provide accurate information about our stock and sales performance.- Provided personalized customer service to clients in-store by helping them finalize their purchases and answering questions about returns policy increasing satisfaction.

- Collected personal information through private conversations to analyze possible difficulties and problems to provide reports for the patient to promote possible solutions.- Provided verbal assistance to patients through active listening and inquiry to reach different points of view resulting in an improvement in their mental health.- Prepared individual patient reports using word documents with all important information about each section which contributes to an organized control of the individual process.

- Managed the entire operation of the store through organized schedules, goals and reports achieving a successful performance of sales.- Purchased merchandise from suppliers via monthly meetings and negotiated the best products, prices and deliveries to achieve higher quality and profits.- Issued financial reports and paid monthly rates through an online system designed for small businesses provided in my state resulting in an organized and update business.

- Provided online and phone customer service for more than 110 school representatives by solving problems with the management of the education system resulting in higher satisfaction.- Analyzed data information from more than 500 schools using an education system to deliver correct materials to students and teachers increasing the usage of the platform.- Summarized all the school information and data using Excel spreadsheets, optimizing the daily work and the leadership follow-up related to each school.

- Planned annual events schedule such as services, summer camps, entertainment activities and gatherings resulting in improvement of interpersonal relationships and leadership skills.- Coordinated a group of 90-100 teenagers between 12-18 years old by giving guidance to improve their performance at small leadership groups.- Engaged with teenagers’ parents through meetings and small talks to comprehend their children's needs and family concerns reaching more effectiveness and better support.- Coached leaders with leadership and management skills to support them in leadership work achieving more effectiveness in their performance.

- Analyzed carefully more than 25 resumes per day through an online system provided by the company to pre-selected candidates which resulted in a more accurate selection process.- Reported any misconduct of employees at the hand of an official report increasing the attendance to the regulatory rules of the company.- Processed notice of termination to employees via an open, honest and respectful conversation promoting higher awareness of mental health and a less painful process.- Organized monthly meetings with the staff to discuss ideas and give training to employees through workshops and videos, promoting satisfaction and improving performance.

- Provided phone and email customer service to clients to give guidance about the process of hiring the assistance of the company for their event resulting in more effectiveness plans.- Prepared budgets and reports to clients related to the deliveries of the event such as structure decoration, purchase of merchandises and gifts, providing a clear event brief.- Participated on the preparation process for the event by supporting the owner and staff with guidance and hand work to delivery an event beyond the expectations of the client.- Produced financial reports monthly through worksheets resulting in a better performance and more organize business which made it possible to attend more clients.