Daniel Lancaster Email & Phone Number

Glattbrugg, Zh, Ch

Head of the Technololgy department with a team of 5 people.✅ Coordination of implementation of local and global clients✅ Coordination & timely implementation of technology projects✅ Consulting, analysis, evaluation, proposals, and recommendations in technology tools✅ Management of the Online & Operations Support teams as well as the System Specialist✅ Optimization of processes, organization, and quality standards✅ Monitoring of day-to-day business

Minnetonka, Minnesota, Us

Managing six shared service departments throughout Switzerland with a team of 25 people divided among the sites of Nyon, Zurich and Basel. ✅ Back Office: invoicing of clients.2015-2019: in charge of transferring Back Office tasks to Poland and India (offshoring). ✅ Implementation: coordinating the implementation process between all new local and global clients and CWT Switzerland. Support and expertise during the acquisition of new clients.✅ Administration: internal and external communication, organising events/fairs/meetings, follow up with suppliers.2016: in charge of setting up the Swiss intranet (JIVE) then managing its content. ✅ Training: in charge of the training program in Switzerland, internal CWT trainer for adults and apprentices. 2018: handling of the training program for Switzerland and Benelux, over 300 participants, during the switch from Galileo to Amadeus flight booking systems.✅ Fulfilment: supervising online bookings. ✅ Rail: supervising the rail department in charge of all rail requests and ticket issuing.

Minnetonka, Minnesota, Us

Coordinating the implementation process of all new commercial clients for CWT Switzerland. Managing client needs with their travel policy, air/hotel contracts and online tool. Setting up the agency structure such as tools, processes, training and documents. Steering of more than 80 implementations from small to large international companies. Client satisfaction was outstanding.

Minnetonka, Minnesota, Us

Supervising the CWT Lausanne branch office with 25 employees as well as 3 on site agencies located at client premises. Extremely low staff turnover. Taking care of business travels, and occasionally private vacations, for TOP VIP clients. Organising client events, congresses and group travels for international sport competitions.

Amadeus Cytric Travel & Expense Administration, Amadeus Cytric Online Booking Tool

B1, Deutsch

B1, Deutsch

Nyu Hospitality And Tourism Industry Essentials, Hospitality And Tourism

Attestation De Formation, Conseil De Fondation

Project Management - Pmi

Business Coordinator

Marketing And Communication

Management And Human Ressources

Attestation Pour Maître D'Apprentissage, Management

Proficiency In English, Proficiency In English, University Of Cambridge