Daniella Singh, Msha Email and Phone Number

• Worked with a Customer Success Manager to be the pilot program of a new Customer Experience (CE) platform planned for the global Avid organization • Developed a Contract Renewal Campaign within the new CE platform, which required multiple new playbooks and data integrations with our existing CRM, to automate over an estimated 10,000 emails which were previously written by each regional manager using multiple manual data lookups• The campaign will centralize customer interaction… Show more • Worked with a Customer Success Manager to be the pilot program of a new Customer Experience (CE) platform planned for the global Avid organization • Developed a Contract Renewal Campaign within the new CE platform, which required multiple new playbooks and data integrations with our existing CRM, to automate over an estimated 10,000 emails which were previously written by each regional manager using multiple manual data lookups• The campaign will centralize customer interaction (Messaging & Response) in a single system leveraging localization and will trigger notifications for the operations & business team to action out the delivery of benefits in a more standardized manner, reducing the need for Operations team to conduct further lookups or seek clarification• Enhancing interaction/handoffs for accounts/leads between the ALP team and other Avid teams, leading to a clearer understanding of possible education opportunities within the greater Avid pipeline• Started partner visits to maintain and develop key strategic partnerships• Achieved 10% growth above expected target for the Q3 renewal period Show less

• Continued to manage the complete Contract & Document Management workflow for the ALP Program Americas• Created an early Covid Impact Survey for our Partners; Leveraged the responses to co-develop a Covid Phase II (CVD PII) Support Program that provided partners with extra licenses and updated distribution methods to enable a quick pivot from in-person classes to remote, with a ~95% overall price reduction on the additional benefits• Managed the rollout and larger than expected… Show more • Continued to manage the complete Contract & Document Management workflow for the ALP Program Americas• Created an early Covid Impact Survey for our Partners; Leveraged the responses to co-develop a Covid Phase II (CVD PII) Support Program that provided partners with extra licenses and updated distribution methods to enable a quick pivot from in-person classes to remote, with a ~95% overall price reduction on the additional benefits• Managed the rollout and larger than expected response, delivering all contract benefits and training prior to the programs end date• Developed an independent tracker and quoting guide for the CVD PII program used by the global team, enabling us to launch the program quickly without waiting for any system integrations or development• Through custom programs (CVD PII) and enhanced emphasis on Partner support during 2020, the Americas were able to avoid revenue and partner loss for the year • Assisted in the onboarding and training of a Global Training Coordinator for help in coordinating and delivering the Avid Certified Instructor (ACI) certification workshops Show less

• Managed the contract renewal process for all existing and new partner accounts across the Americas• Successfully liaised negotiations between Avid Group of Key Stakeholders (Legal, Finance, Sales, Operations & others) and the administration of Academic or Professional partners for business critical and/or difficult contracts• Reviewed, edited, negotiated and maintained other program relevant documentation such as NDA, SOW, MSA, VPAT, Data Privacy, Data Security, addendums, insurance… Show more • Managed the contract renewal process for all existing and new partner accounts across the Americas• Successfully liaised negotiations between Avid Group of Key Stakeholders (Legal, Finance, Sales, Operations & others) and the administration of Academic or Professional partners for business critical and/or difficult contracts• Reviewed, edited, negotiated and maintained other program relevant documentation such as NDA, SOW, MSA, VPAT, Data Privacy, Data Security, addendums, insurance requests, vendor / supplier applications/verification and more• Continuously engaged with Partners to suggest and offer opportunities for them to expand and mature their programs, resulting in organic revenue growth from already established partners• Conducted analysis of the ALP Global internal systems for data integrity and workflow management; resulting in having to create updated SOP’s, workflows and cleanup activities to all regions; resulting in a more streamlined and familiar experience for our customers• Selected to deliver training on the updated SOP’s, workflows and activities to the global ALP team and Operations team during a 1 week in-person workshop• Aggregated, cleansed and analyzed data for reporting purposes on the ALP business across the Americas• Coordinated with internal Operations and Finance teams to streamline and improve Avid’s ability to deliver high quality support to the Avid Learning Partner community• Triage and route incoming escalations to the appropriate party and follow-through until resolved• Maintain and action out requests from a shared email account; includes requests for program information, meetings, order tracking, payment information & more• Assisted with all phases of planning for our East, West and LATAM ALP summit’s and was on site to oversee site setup, onsite training classes and daily operations of the Summit• Provided Administrative support for the ALP Program Manager Americas Show less

• Conducted & Supervised daily administrative operations including end of day duties, insurance verification, batching claims, and scheduling for all staff including doctors for 2 locations under my management• Managed inventory distribution, maintenance, and orders for front and back• Created and/or updated standardized workflows, processes and training guides for all 4 locations• Created new benchmarks and key performance indicators for the practice to ensure efficiency, adherence… Show more • Conducted & Supervised daily administrative operations including end of day duties, insurance verification, batching claims, and scheduling for all staff including doctors for 2 locations under my management• Managed inventory distribution, maintenance, and orders for front and back• Created and/or updated standardized workflows, processes and training guides for all 4 locations• Created new benchmarks and key performance indicators for the practice to ensure efficiency, adherence to adjusted workflow/process and to improve customer satisfaction• Oversee marketing strategies and approve budget for campaigns to increase traffic at my 2 locations, of which one was newly opened Show less

• Assisted Practice Manager with daily administrative operations, including practice credentials, contracts and obligations• Increased patient flow time by efficiently handling admissions, insurance verifications, records and scheduling. Processed medical billing and collections• Managed inventory distribution, maintenance and orders• Designed a new website for the practice and continuously maintained updates• Delivered a significant increase in patient volume through community… Show more • Assisted Practice Manager with daily administrative operations, including practice credentials, contracts and obligations• Increased patient flow time by efficiently handling admissions, insurance verifications, records and scheduling. Processed medical billing and collections• Managed inventory distribution, maintenance and orders• Designed a new website for the practice and continuously maintained updates• Delivered a significant increase in patient volume through community outreach programs, referral systems and networking with local sports / activity programs• Developed marketing strategy for practice expansion, including social media platforms to drive new business• Assisted in a critical migration to Office Ally platform for EMR data Show less