- System admin within the Azure suite resolving IT support tickets- Close 200+ tickets monthly - Utilise strong fault-finding skills when troubleshooting user issues within Sales Logix and NetSuite - Communicate effectively to key stakeholders when working on improvement projects- Create and maintain new users and license management within Sales Logix/inforCRM and NetSuite ERP.- Liaise with end user to gather information regarding issues within the internal CRM and ERP… Show more - System admin within the Azure suite resolving IT support tickets- Close 200+ tickets monthly - Utilise strong fault-finding skills when troubleshooting user issues within Sales Logix and NetSuite - Communicate effectively to key stakeholders when working on improvement projects- Create and maintain new users and license management within Sales Logix/inforCRM and NetSuite ERP.- Liaise with end user to gather information regarding issues within the internal CRM and ERP systems.- Work with internal development teams for escalations.- Communicate with third parties to implement optimisations to the internal systems.- Find optimisation opportunities within the internal systems and spearhead the changes.- Utilise SQL to resolve various tickets ranging from issue with customer orders, to changes in reporting. Show less

Train new apprentices within the department- Process Leavers and Starters within the business.- System administrator within Microsoft Dynamics 365 CRM, Microsoft 365, Microsoft Exchange, RingCentral, Mimecast, Lansweeper- Produce communications to the business regarding breaches of security within our email services and work to mitigate the impact as well as prevent it happening again.- Deploy and administer hardware to the end-users.- Take phone calls and work within our… Show more Train new apprentices within the department- Process Leavers and Starters within the business.- System administrator within Microsoft Dynamics 365 CRM, Microsoft 365, Microsoft Exchange, RingCentral, Mimecast, Lansweeper- Produce communications to the business regarding breaches of security within our email services and work to mitigate the impact as well as prevent it happening again.- Deploy and administer hardware to the end-users.- Take phone calls and work within our ticketing system, ensuring tickets do not breach SLA.- Liaise with 3rd party telephony and network providers when there is a fault.- keep track of P1/P2/P3 tickets and escalate to 3rd line support for advice but keeping the ticket in my name and keeping the end-user up to date.- Work closely with Development when dealing with high priority CRM requests Show less