Daniella Thompson Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Launched August 31, 2016This website offers an insider's view into the world of music, fueled by my deep passion for music and art. It directly stems from my concert-focused social media account, Ohsnapdannidaily, where I share clips, footage, and insights spanning all music genres, from past to present.Photography, videos, and articles featured in social media posts for venues such as Sleeping Village and Empty Bottle, local and international artists, and a staple contributing writer for Chicago Innerview Magazine through the years 2017-2019 for Lollapooza, Pitchfork, and Riot Fest articles (print and digital).Additional Skills or Info: General knowledge of HTML, Wordpress and webpage development/editing. Strong understanding of the viewer/user perspective and how language, structure, and digital layout align with that experience.

Chicago, Illinois, United States

Assisting Venmo customers daily with app-related tasks, inquiries, and concerns. Specializing in Purchase, Debit Card, and Cryptocurrency support across all channels (phone, email, chat).Consistently achieving performance metrics ranking within the top 5-15% company-wide in managing customer support interactions.Conducted training and professional development sessions for onboarding international support teams based in Manila, Bogota, and Mexico City. Engaged in mentoring and remote training initiatives across global locations. Collaborated with the engineering team in pre-migration testing of tools from Zendesk to Avaya.Supported ongoing compliance audits for OFAC, Disputes, and Refunds Teams. Utilized Excel to collect and analyze data across sites in Chicago, Chandler, Bogota, and Manila, targeting areas for improvement.

Chicago, Illinois, United States

Proficient Quality Analyst offering agents guidance and suggestions to improve performance, usability, and overall quality, ensuring they meet both customer expectations and business goals. Delivered written feedback and scoring customer interactions across various locations, including Chicago, Chandler, Manila, Mexico City, and Bogota. Met the QA team's scoring target of 2.7 assessments per hour immediately after training (each assessment comprising two scores, effectively doubling the workload). In 2019, maintained an outstanding overall average of 3.11 assessments per hour. Amidst transitioning to remote work, upheld a 2020 productivity average of 2.93, securing victory in the team productivity challenge for both November and December. This equated to approximately 300 audits completed and submitted per month.

Chicago, Illinois, United States

Swiftly garnered an extensive knowledge of the app/company and its features within first few months of hire, flexing clear communication to Venmo users via phone, email, and chat. Exhibited consistent productivity numbers across channels and maintained strong work ethic while learning. Impacted the team by helping with training and assisted with forecasting opportunities as needed with Workforce Management.Applied for and promoted to the QA Analyst position within less than one year in the initial Support Specialist role.

Chicago, Illinois, United States

Promotional work for upcoming shows – local signage, poster route for Northside/Rogers Park region.

Chicago, Illinois, United States

Staple contributing writer for Chicago Innerview Magazine for Lollapalooza, Pitchfork, and Riot Fest, totaling 55 articles (print and digital) across the years of 2017-2019. Per each festival or event, writers were provided with a list of all acts playing, replying with our picks for the top 10-15 bands to write about. Artists assigned based on preference and what needed coverage. Average about 75-150+ words per article after editing.

Chicago, Illinois, United States

Event let-outs and hand-to-hand flyering for upcoming shows.

Chicago, Illinois, United States

Event let-outs and hand-to-hand flyering for upcoming shows.

Greater Chicago Area

Full Time Brands Agent: Promoted to current position after 3 months of service as First Line Agent. Currently Brands Back Office Team AmbassadorWorking directly via verbal and written correspondence with customers, distributors, and designers for H&M, COS, & Other Stories, Cheap Monday, and Monki. Part of a small group of 15 agents skilled in providing excellent service, multitasking, and communicating globally between US and international support teams.

Greater Chicago Area

Full Time Sales Advisor: Provided direct and indirect customer service in high-volume downtown location. Followed store logistics including banking, loss prevention, receiving stock, and sales. Utilized resources for merchandising, boosting sales, and completed department visual moves bi-monthly. Executed sales floor set-up for designer launches such as Alexander Wang and Isabel Marant. Traveled to support the set-up, merchandising, and opening of new H&M store.

Chicago, Illinois, United States

Promotional work for upcoming shows and music festivals. Local signage, poster route, event let-outs, hand-to-hand flyering for upcoming shows.

Associate’S Degree, Fashion/Apparel Design, 3.5+ Gpa

Activities and Societies: Dean's ListProficient in Fashion Design and Illustration, Sewing, Basic Pattern-making

Core Classes, 3.5+ Gpa