Daniel Ord Email & Phone Number

Frankfurt Am Main Area, Germany

For 24 years I've helped and inspired people around the world through transformative training in Contact Centres, Customer Service and Customer Experience. I'm either teaching, preparing to teach, reading or writing. Which means that I have the perfect job.

I've been teachining the 'Customer' and related domains for more than two decades and I'm proud to be a CXPA Recognized Training Provider and help people around the world master CX and earn their CCXP credential.

Malaysia

In this position I have the honor of running Masterclasses on Customer Experience, Service Management & Contact Centres as an Associate Faculty Member of Universiti Utara Malaysia Othman Abdullah Yeop Graduate School of Business.

Singapore

In this position I am responsible for developing and delivering various modules, courses and speeches on Service Excellence for Singapore's Public Service Agencies, including Winners of the national Excellent Service Awards (EXSA). A great privilege for myself and our organization!

Singapore

I have taken my passion of the visual arts to the next level by founding an art gallery, The Art Club Singapore, in Singapore.Our mission is to provide exposure to our mid to late career Artists from Europe, the Americas and Australasia to our audience in Asia. We are privileged to show painters, sculptors and photographers, each of whom we know or have known personally - thus allowing us to share not only their works, but their stories as well.In OmniTouch we help organizations create great Customer experiences. In The Art Club Singapore, we help our Customers experience art and bring it into their lives.

Singapore

Based in Asia Pacific, I was responsible for setting up and managing a regional network of Training & Consulting services for external Contact Centre and service Clients.This involved selling and delivering modules, setting up and managing multi country Mystery Shopper and Customer Satisfaction programs, reporting directly to the CEO.

Based in Los Angeles, participating first as the Chief Financial Officer for the start up of a new Call Centre & Distribution Facility in Los Angeles, California, I was promoted to Vice President of Operations & Distribution involving multiple Call Centre & Distribution sites across the US with annual sales in excess of US$50 million per annum.Call Centre & Distribution staff strength grew from 50 Agents to more than 600 Agents before being consolidated into Time Life's hub facility in Richmond, Virginia.

Malibu California

My first job out of school was amazing. I was hired in as the Accounting Manager at the J Paul Getty Museum in Malibu - talk about a beautiful and inspiring place to work. I was in charge of budgeting, financial statement preparation and review and the general management of all the various accounting functions for the Museum - excluding acquisitions (people always asked).I learned a lot about how to tell stories with numbers. And how to use logic and data to support business cases.