I help & inspire people through transformative CX training, partnering with 400+ Organizations across 75+ countries over the past 24 years - and counting. Our ability to engage and deliver business results is backed up by thousands of testimonials and long-term Client relationships.From airlines and hospitality to government and pharmaceuticals, I’ve had the privilege of partnering with organizations including Cathay Pacific, Hyatt Hotels, DHL Express, Changi Airport, Standard Chartered Bank, Ooredoo, the Singapore Government, Dialog Sri Lanka, Viking Cruises, Roche Pharma, Marina Bay Sands, Shangri-La Hotels & Resorts World Vision Australia and many more. Our Training Services:• 20+ meticulously designed training courses tailored for everyone from Senior Leaders to Frontline Teams • Courses that have been road tested and refined through real-world delivery sessions with industry practitioners• Expertise in Contact Center Management, CX Management, Quality Management, People Management and Customer ServiceOur Research Services:• We conduct global Mystery Shopper programs and qualitative research - from 40+ country Customer Service benchmarking programs through to diary studies, focus groups and deep dive qualitative research programs.• Our dual offerings across Customer Training and Customer Research makes us unique. We don't just teach how to conduct Customer Research - we do it for Clients. • Training Participants tell us that they love the stories and real world examples we use to bring training content to life.Other Highlights:• Taught at academic institutions including the Singapore Civil Service College and the Executive Education arm of Universiti Utara Malaysia• Founder and Sponsor of the DACH Customer Excellence Awards - celebrating CX achievements in Germany, Austria, and Switzerland, now in our 6th year• Co-founded and managed a successful art gallery in Singapore for seven years - where I applied CX lessons to our own businessA Truly Global Career:• American by birth and raised as a military brat, I lived 20 years in Singapore - where I originally opened my company - and now seven years in Germany. I've trained in 75+ countries so far.