Dany Zometa Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• Manage Junior Support Staff• Assisting with installing and monitoring lockers,click & collect refrigerated lockers, kiosks & Digital Signage• Setting up networks, and testing locker, kiosk & Digital Signage software• Answering support calls, logging support tickets• Preparing documentation and manuals• Preparing site plans/technical drawings for installations• Researching and sourcing equipment • Setting up computers • Sys Admin tasks • Testing software and websites

Auckland, New Zealand

• XML parsing and processing.• Relational Database Management System knowledge, together with maintenanceand disaster recovery procedures. This will be specifically around MS SQL Server (allversions)• Windows and Linux Operating System knowledge, both in installation, configurationand use thereof, specifically:o Windows▪ To be able to install Windows.▪ To be able to configure networking.▪ To be able to configure Terminal Service.▪ To be able to configure Dial-Up Networking, both for inbound andoutbound.▪ To be able to create / maintain virtual machines.o Linux▪ To be able to install Linux.▪ To be able to configure networking.▪ To be able to write shell scripts.▪ To be able to perform basic fault finding / troubleshooting.▪ To be able to create / maintain virtual machines.• Computer hardware knowledge, specifically:o To have basic knowledge of current technologies.o To be able to assemble a computer from provided parts.o To be able to diagnose common hardware setup problems.• CCTVo To be able to install, set up and configure CCTV cameras and networks.• Networkingo SSH / port forwarding.o VPN’so Basic knowledge of switch / router hardware.o Working knowledge of TCP/IP• Site buildso To be able to build, install and configure computers to specifications.o To be able to diagnose problems with computers and installed software.o To be able to install, configure and analysis CCTV cameras and videoimaging software.• Application software installation and maintenanceo To be able to install, configure and remove the application using Windows serviceso To be able to read and understand application logso To be able to report bugs the application might have using JIRAo To be able to create, update and run simple SQL querieso To be able to create and restore database backups

Auckland, New Zealand

 Provisioning of new customers orders using SAP. Prepare AVL solution components for clients and installers, ensuring efficient service levels are provided. Provisioning of new customers ordersusing SAP. Prepare and shipping of the AVL solutioncomponents for clients and installers. Promote and drive a passionate customerdriven culture by ensuring a strong focuson delivery, execution and the customer Ensure that you maintain proficiency in awide range of technology products/platformsCustomer Service & Quality• Understands customer needs and ensurecustomer quality requirements areachieved.• Consistently complies with TeletracNavman Quality Standards.• Produces a high quantity of quality work.Team Work & Communication• Fosters and maintains good workingrelationships with key members of theTeletrac Navman team.• Treats all Teletrac Navman personnel withrespect and professionalism.• As a team member accepts responsibilityfor maintaining a safe and healthy workenvironment.Self-Management• Pushes to exceed goals and improveperformance, showing the ability toovercome obstacles.• Goal orientated; setting and achievingchallenging goals for self.• Reliable and resilient, taking personalresponsibility for decisions.

Auckland, New Zealand

Building Services Mainly ICT (AV/SECURITY/COMMS)Role Purpose and Key Accountabilities· Produce routine and detailed technical drawings within a specified budget and project program, as directed· Resolves technical problems and details independently; and seeks advice when required· Uses computer aided (CAD) drafting skills to produce drawings that comply with company and industry standards· Assist with developing client briefs into concise and relevant project documentation· Assist senior staff with the analysis of information , production of design/drafting documentation, tenders and proposals· Actively pursues opportunities to develop drafting skills· Seek specific and constructive feedback to ensure professional and technical drafting development· Ensure that team members and managers are consistently well informed about projects and timelines· Provide quality service to internal and external clients· Participate in sharing of knowledge and information with other team members· Ensure that team members and managers are consistently well informed about progress and timelines· Maintain positive working relationships even when the situation becomes difficult· Participate professionally and enthusiastically in project teams· Research and understand client businesses, industry groups and/or professional bodies

Auckland, New Zealand

Role Purpose and Key Accountabilities• Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users as directed or when required• Deliver a high quality standard of client service• Manage, prioritise or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction• Provide timely and appropriate communications to clients, ICT team leaders and managers• Assist with setting up project site offices and provide documentation and recommendations • Assist as required with any server issues/ or outages• Maintain and conduct stock take as required for company hardware/peripherals • Provide end-user IT support for hardware and software• Train and support Beca staff on Beca ICT Systems as appropriate • Participate professionally and enthusiastically within the team • Maintain relevant knowledge and documentation systems• Provide support on special projects as directed• Understands the broader team and manages escalations accordingly• Maintain positive working relationships at all levels• Achieve team objectives through collective individual effort • Build rapport and communicate professionally with all team members and clients

Auckland, New Zealand

Resolve and restore basic incidents at the front line to provide the bestand most efficient service to the clients.Assist and resolve 2nd level incidents internally and externally. Level 1 support for: Bureau and CPS Desktop Server Windows Active Directory Server Linux/Unix Storage Network Phone Voice Recorders Exchange Level 2 support for: Bureau and CPS Desktop Server Windows Active Directory Server Linux/Unix Storage Network Phone Voice Recorders ExchangeProvides critical operational services to deploy software releases to theproduction environment.This Role involves direct contact with Analyst'sand Developers. Knowledge around the Chelmer product Suite,ForgeRock, Linux and Microsoft SQL.

Auckland, New Zealand

Responsibilities• Provide support to the Professional Services Implementation and Support Consultants• Utilise Service Desk reporting to ensure SLA compliance• Provide support to customers• Contribute to the overall company performance• Attain and exceed targets as set by managementAchievements• Management of Consultants schedules for installations and repairs

Auckland, New Zealand

Clear Help DeskResponsibilities• Support the day to day operations of the National Support Office IT Help desk• Ensure all support calls are logged in the Zendesk with a priority allocated• Ensure all calls are followed up with the user before calls are closed• Ensure all calls that are outside the standard SLA are escalated to the appropriate person• Prepare monthly reports of help desk performanceSystems Maintenance and SupportResponsibilities• Manage and maintain user access, providing appropriate access levels and rights for systems, servers, workstations, e-mail users• Troubleshooting of all workstations, hardware and software issues at NSO• Installation, repair and maintenance of hardware and software• Ensure daily backups are checked for proper operation, and configure and test back-up and restore operations• Troubleshooting of problems with fax, phone and print systems at NSO• Maintain a tidy, safe and healthy work environment and ensure PC set up for users meet OSH requirementsSoftware SupportResponsibilities• Identify and troubleshoot bugs and issues• Investigate functionality and provide feedbackBackup SupportResponsibilities• Backup support for IT Manager and Level 2 Support• Support and assist with Clear Installations when required• Provide assistance to NSO staffAchievements• Communication with a wide range of people and personalities internal and external resulting in good relationships being established and able to be managed• Reporting using Crystal Report Writer• Implemented and managed the Zendesk resulting in a higher level of systems and process to manage issues• Good time management to maintain the schedule and maintain back-ups

Auckland, New Zealand

Responsibilities• Repairing computers• Maintaining computers• Help desk• Fixing Word and Excel issues• Mail Marshal• Logging calls

Auckland, New Zealand

IT SupportResponsibilities• Repairing computers• Maintaining computers• Help desk• Ordering and buying PC and other equipment• Cell phone support• Basic printer maintenance• Server and patch panel maintenanceAchievements• Development of people skills• Installation software and hardware• Maintenance of computers• Replacement of hardware and software• Rebuilt Christchurch network post-earthquakes

Dip. Network Administration, Network Administration, A+/Network+/Mcsa/Ccna

Cadi, Arts