Led development and optimization projects for quality management systems following ISO 9001, implementing continuous improvement strategies across supply chain operations.Utilized Microsoft Office Suite to document updates and track progress, leading to a 10% reduction in manufacturing lead times.Successfully communicated process changes to stakeholders across all departments, fostering cross-functional collaboration and streamlining operations.Implemented a new Quality Management System aligned with ISO 9001 standards, resulting in a 5% decrease in product defects.

Led a team of fifty collaborators across Warehouses & Logistics, Human Resources, Maintenance, and Security departments within the Easy Costanera Store Operational Support area.Managed on-site operational teams and improved logistics processes through effective team leadership and streamlined warehouse operations.Utilized SAP MM module for inventory shrinkage analysis and FI/CO modules for financial and sales analysis, generating reports in Power BI.Employed cost-reduction methodologies through data-driven root cause analysis to decrease inventory shrinkage from 20% to 5%.Processed supplier payments accurately and on time, ensuring strong vendor relationships and uninterrupted supply chain operations.Collaborated with contractors and suppliers, fostering strong relationships to improve operational efficiency and cost effectiveness.

Gained extensive experience in Regional Supermarket Sourcing, enhancing supplier relationships and optimizing sourcing strategies.I led 50 packaging redesign projects, aligning brands with legal requirements and planned marketing strategies in Latin America.Implemented quality inspections of imports from Asia and Europe in South America, ensuring compliance with quality standards and minimizing the number of rejected imports.Transformed supplier audit process, maximizing supplier quality by 25% and eliminating compliance issues by 20%. Implemented the standardization of regional procedures in stores and distribution centers across Chile, Argentina, and Peru, improving operational efficiency and consistency.Managed and developed quality processes for 10 global suppliers, utilizing analytical thinking and project management skills to enhance supplier performance and ensure compliance with company standards.

Developed 5 Premium Seafood products and 20 NBE (national brand equivalent) products including fresh pasta, canned food, frozen shrimp and frozen fish fillets (Jumbo, Cuisine & Co and SantaIsabel brands).Redesigned labels for 20 existing products according to new legal nutritional labeling standards.Updated food product control procedures in 59 stores resulting in 30% increase in compliance of monitoring.Conducted food safety inspections and audits of new and existing suppliers, identifying areas for improvement and ensuring adherence to safety standards.Developed bromatological testing programs for 15 suppliers and 40 food products, enhancing quality control and ensuring product safety.Led coordinated emergency recalls according to ISO 10393 and GS1 for food products across 59 stores, enhancing response efficiency and safeguarding consumer health through critical analysis and adherence to GMP, resulting in zero safety incidents.

Monitored and ensured compliance with GMP, HACCP, ISO 2001, IFS, and BRCstandards in supermarkets, enhancing quality controls in the Restaurant, Prepared Meals, and ready-to-eat foods sections.Trained a total of 150 store workers in OHS, GMP, and HACCP, improving their compliance, operational efficiency, and food safety adherence.Managed pest control using industry-standard practices, reducing pest-related issues and ensuring a hygienic environmentDeveloped and implemented new procedures for fruit and vegetable suppliers, including audits and pesticide lab testing, leading to improved supplier quality and safety standards.Resolved complaints from internal and external clients by implementing effective problem-solving strategies, enhancing customer satisfaction and loyalty.Reported general QA results to Store Manager and Quality Manager, ensuring clear communication and timely updates.Managed quality of fruit and vegetable suppliers by conducting monthly food safety audits, improving supplier compliance with standards.Led emergency recalls for food products at the store level, ensuring swift action to protect consumer safety.

Managed production operations for five processing lines, overseeing a team of fifty collaborators to ensure timely and efficient production of ready-to-eat salads and vegetables.Monitored quality control measures to maintain adherence Product Quality standards including, GMP, and HACCP protocols.Utilized scheduling software to optimize production flow, ensuring timely completion of production runs and meeting customer deadlines.Developed a comprehensive traceability system for raw materials, reducing potential for product recalls and improving quality assurance.