Originally hailing from the east coast of Australia, I made the journey to Perth two decades ago with the intention of embarking on a travel adventure. Little did I know that this move would lead me to embrace the unique lifestyle and opportunities that Western Australia has to offer, ultimately shaping my career in the construction industry.With over 17 years of experience under my belt, I have honed my skills in management, people development, customer service, site administration, key account management, and new business development. Holding certifications in Front Line Management and Work Health and Safety, I am also well-equipped to lead and support my team and clients efficiently and safely.In my most recent roles, I collaborated with various stakeholders on-site to ensure the delivery of top-notch services and results. I place great importance on open communication, transparency, and teamwork, striving to cultivate strong relationships with both colleagues and clients. I firmly believe in fostering a work environment where employees feel valued and empowered, while clients receive satisfaction and respect. My goal is to establish a positive and dynamic workplace that nurtures growth, encourages innovation, and upholds standards of excellence.I am truly passionate about providing guidance to those with less experience, working collaboratively as a team, and embracing the ideas of my colleagues. ‘Character is doing the right thing when nobody's looking. There are too many people who think that the only thing that's right is to get by, and the only thing that's wrong is to get caught’ C.J Watts
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Customer Service ManagerBluescope Nov 2022 - May 2024Perth, Western Australia, Australia -
Contract/Claims-Site Admin (Multifunctional Role - Construction)Srg Global Jun 2020 - Nov 2022Perth, Western Australia, AustraliaSite Administration/Multifunctional role.The success of this role depends on open communication, our people, productivity, and standardised procedures. To be effective and productive in this role, it is imperative to be organised, efficient and follow through on commitments. This includes responding to all queries in a timely manner. This role is multifunctional and as such there should be a high level of attention to detail with the ability to prioritise the urgency of certain tasks. This position centers around SRGs code of conduct and the key values within the code. Business must be conducted safely, honestly, ethically and with the highest standards of integrity and fairness. Responsibilities include however are not limited to > compiling & processing claims, WHS support, customer service, payroll, EBA reviews, creating quotations, providing purchase orders, creating invoices, doc control, setting rosters, scheduling, providing monthly reports, maintaining a client data base of over 200 employees, keeping track of accounts/pricing, ensure QA/test result data is current, liaise between site and head office on behalf of construction workers, internal stakeholders & the builder etc.. -
Csc ManagerLafargeholcim Mar 2016 - Feb 2018Perth, Australia -
Csc Supervisor - ConcreteLafargeholcim Jan 2016 - Mar 2016Suite 1 - 18 Brodie Hall Drive, Bentley Wa 6102Improve customer service experience, engage with customers and build/maintain relationships Maintain an orderly workflow according to prioritiesKeep ahead of industry developments and apply best practices to areas of improvementRecruit, mentor and develop customer service agents/Schedulers and nurture an environment where they can excel through encouragement and empowerment -
Project EstimatorBoral Construction Materials Jun 2015 - Sep 2015BelmontStrategic planning with the Major Projects Manager - Concrete for future projectsAdministration of current contractsMaintenance/development of costing models.Managing the tendering process for all potential projects.Preparation of claims for contract variationApplying estimating and analysis skills to meet project cost and time requirementsDriving the implementation of Contracting Excellence Principles and Best Practice Project Management. -
Sales Service Centre ManagerBoral Jun 2011 - Sep 2015Perth, AustraliaManages safety requirements for zero harm outcomes across employees, contractors and customers.Champions a positive experience for the customer across all Boral touch points.Identifies and implements training requirements for the team.Leads change management requirements successfully within the team and across customers.Analyse patterns in customer behavior.Manages functionality for IT system requirements including disaster recovery.Lead collaboration across functions to ensure optimal customer and cost outcomes.Provides feedback and constant performance management to team.Successfully executes delivery required to achieve sales performance targets.. -
Scheduler/AllocatorBoral Construction Materials Jun 2008 - Jun 2011Perth, AustraliaTruck AllocationScheduling Work Liaising with customers, drivers, and plant staff on delivery requirementsLiaising internally - technical needs, induction process, safety, truck requirements, complaints and customer feedback -
Sales Service OfficerBoral Construction Materials May 2007 - Jun 2008Perth, AustraliaCustomer Service Complaint management NegotiationOrders / Schedule workConcrete
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Danielle A.'s current role is Customer Service Manager Construction materials & supply chain Front Line Management.
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