Danielle Adderley Email & Phone Number

Wilmington, Delaware, United States

Wilmington, Delaware, United States

Richmond, Virginia, United States

Planned, designed, developed, and integrated Contact Center systems.Developed change schedules, reviewed change requests, and coordinated testing and implementation.Built and configured new contact recording servers and services.Investigated and resolved Contact Center incidents engaging other support groups as needed to meet service level agreement targets.Accurately and concisely documented Contact Center issues for use in subsequent root cause analysis efforts and in operational analysis and reporting. Performed application and system administration tasks, as well as planned maintenance as needed to ensure system availability.

Received and reviewed all incoming correspondence for the Chief of Operations; prioritizing and determining deadlines.Conducted thorough substantive reviews of all correspondence, notating action items, ascertaining conformance with IRS policy, and preparing documents for the signature of the Chief of Operations.Facilitated conferences including making arrangements for space, time, accommodations, and required information and materials.

Assisted users with all desktop and telephone system problems.Audited firewall, server, backup and antivirus logs.Administered Active Directory user and computer accounts.Maintained hardware for desktops, printers, servers, routers, switches, and telephones.Managed and organized all Satellite request for naval surface units deploying for training exercises and for missions in the Persian Gulf.Reviewed and approved commercial wideband satellite access requests via the naval messaging system.

Bachelor Of Business Administration - Bba

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Diploma