- Analyze business requirements, design, and implement new solutions while optimizing existing solutions. - Collaborate with cross-functional team members to understand business needs, formulate, and complete end-to-end analysis that includes analysis and presentation of findings. - Develop System Requirements Specifications encompassing Functional and Non-Functional requirements. - Document user stories and acceptance criteria.- Work closely with the development team to verify that business needs are fulfilled, and deliverables are produced within specified budget, quality, and time.- Regular communication with project stakeholders to ensure scope of project is met and ensure a successful product delivery.- Drive Digital Transformation Initiatives.- Execute, monitor, and control different projects using the Agile/Scrum Methodology.

- Analyzed customer complaints to identify recurring issues and root causes.- Developed solutions and process improvements to address common customer pain points.- Analyzed customer transaction data to identify opportunities for cross-selling bank services and products.- Developed targeted cross-selling strategies based on customer segmentation and transaction behavior.- Utilized CRM tools and techniques to track customer interactions, preferences, and feedback.- Focusing on leveraging data analysis and strategic planning to improve customer service delivery, drive revenue growth through cross-selling, and enhance customer satisfaction and retention levels.- Customer relationship management and complaint resolution

- Resolved and analyzed failed transactions occurring on various platforms such as ATMs, POS, and online channels.- Conducted root cause analysis to identify underlying issues causing transaction failures and recommended process improvements to prevent recurrence.- Utilized dispute resolution platforms such as CITRIX, ARBITER, and MasterCard SMTM to process chargebacks efficiently.- Implemented best practices for effective dispute resolution, minimizing financial losses due to chargebacks.- Resolution of unauthorized complaints from customers.

- Income and revenue analysis to generate insights to optimize revenue generation strategies.- Analyze daily transactions to assess the performance of new and existing products.- Utilize data to refine product offerings and transaction processes.- Utilize data-driven insights to target specific customer segments effectively.- Measure campaign performance and adjust strategies as needed.- Manage the development and launch of new products, leveraging customer data for customization.- Create product-specific proposals to drive customer engagement and spending.- Conduct weekly presentations to assess the success of marketing activities.- Manage existing partnerships and explore opportunities for additional partnerships.

o prepared and proctored examinations.o Lectured with supervisory assistance.This was under the National Youth Service Corps(NYSC) program.