Danielle Omondi - Akosua Email & Phone Number

United States

• Collaborate with internal technical resources for Incident and Problem management to ensure timely resolution of issues impacting client service.• Determine root cause and resolution of incidents within appropriate timescales. • Create and manage post-incident analysis, trends, reports, metrics, and action recommendations for continuous improvement.• Drive the change process with minimal impact on client service, ensuring seamless transitions and minimal disruptions.

Atlanta, Georgia, United States

- Performed an assessment of the GoTo Foods adherence to a defined set of critical security controls.- Interviewed stakeholders across the Information Technology department regarding the security controls. The outcome was a security and risk assessment with gap analysis and a remediation plan.

Collaborated with the course instructor to create engaging lesson plans and learning materials.Conducted review sessions, clarified concepts, proctored tests and provided additional support to students during office hours.Facilitated interactive discussions, encouraged critical thinking and class participation.Graded assignments and provided constructive feedback to guide student progress.

Collaborated with a multidisciplinary team of graduate researchers on a study focused on Human Behavior Modeling.Assisted in training machine models, contributing to data collection, analysis, and interpretation.Demonstrated proficiency in utilizing Pytorch and Pandas library to manipulate and visualize data effectively.Actively participated in weekly research meetings, engaging in insightful discussions and sharing progress updates.

Assisted new students in their transition to university life, helping them become acclimated to the campus and academic requirements.Offered academic assistance, including tutoring and study strategies, to help mentees excel in their coursework.Encourage and promote effective time management and study habits among mentees.Connected students with relevant faculty members or academic advisors when appropriate.Offered advice and guidance on academic and career-related matters.