Danielle Amella-Rodriguez Email & Phone Number

Greater New York City Area

Flushing, New York

Worked in a fast paced, high volume call center in a close quarter environment Worked closely with all team members to support the work volume and to ensure proper phone coverage for all business hoursAccurately requested hotel space once the Inventory had been depleted Manually Calculated, built and confirmed Contracted/Best Available Rate Requests for customers, outside what was available in the systemCommunicated with internal and external customers on all… Show more Worked in a fast paced, high volume call center in a close quarter environment Worked closely with all team members to support the work volume and to ensure proper phone coverage for all business hoursAccurately requested hotel space once the Inventory had been depleted Manually Calculated, built and confirmed Contracted/Best Available Rate Requests for customers, outside what was available in the systemCommunicated with internal and external customers on all aspects of the teams processesCommunicated discrepancies with Product Department Directors, Managers, and SpecialistsWorked on escalated issues independently to get positive resolution for customersManipulated internal systems to allow closed out inventory to be on request in order to quote ratesAnswered reservations questions regarding above allotment/rack rate/contracted rates from all officesMaintained organized/accurate files of back up for accounting Assisted in achieving service delivery goals set by management.Worked on special projects as needed Show less

Inventory management including ordering and receivingHire and train new employeesEmployee schedulingManaged multiple locations