Danielle Andre Email & Phone Number

Thornton, CO, US

Houston, Texas, US

• Spearhead renewal marketing process for all Master Plan and Open Market clients in coordination with team Benefits Coordinator (Approx. 65 clients).
• Assist in creation of engaging and polished renewal and new business proposals for presentation to clients in coordination with team Benefits Coordinator.
• Conduct all client Open Enrollment and Employee Education meetings.
• Coordinate creation & deliver of electronic employee enrollment kits
• Primary client contact for vendor billing issues and employee claim support.
• Conduct annual and quarterly renewal and service meetings in accordance with HIPAA and internal quality review procedures.

Providence, RI, US

• Create response content for Virgin Pulse’s Concierge Artificial Intelligence-powered employee benefits chatbot. (Approx. 15 clients)
• Provide benefit expertise to Concierge team and internal stakeholders through analysis of client enrollment and eligibility documents.
• Create content from various client supplied content sources (SPD's, SBC's, SMM's, benefit summaries, videos).
• Modify chatbot content based on analysis of actual user questions from Concierge database in accordance with HIPAA guidelines.
• Provide guidance to Concierge team and internal stakeholders regarding PPACA legislation for content updates.
• Partner with Client Delivery and Account Renewal Managers as part of annual client renewal process to gather client updates to Concierge benefit content.

Denver, CO, US

• Create response content for Welltok's Concierge Artificial Intelligence-powered employee benefits chatbot. (Approx. 15 clients)
• Provide benefit expertise to Concierge team and internal stakeholders through analysis of client enrollment and eligibility documents.
• Worked with Concierge team and internal stakeholders to expand chatbot knowledge to include customer service functionality, saving clients $2.1 million in customer service expenses.
• Create content from various client supplied content sources (SPD's, SBC's, SMM's, benefit summaries).
• Modify chatbot content based on analysis of actual user questions from Concierge database in accordance with HIPAA guidelines.
• Provide guidance to Concierge team and internal stakeholders regarding PPACA legislation for content updates.

Denver, CO, US

• Create response content for Welltok's Concierge Artificial Intelligence-powered employee benefits chatbot. (Approx. 10 clients)
• Provide benefit expertise to Concierge team and internal stakeholders through analysis of client enrollment and eligibility documents.
• Create questions and answers related to employee benefits to train IBM Watson Artificial Intelligence system.
• Instrumental in creating Concierge KBS content management tool and functional system enhancements in partnership with product engineering teams
• Assist internal product teams with discovery and analysis of client benefits information prior to product launch.
• Escalate content and customer service issues that cannot be resolved with training.

Denver, CO, US

• Managed block of business for clients with 10-100 employee lives. (Approx. 50 clients)
• Managed renewal marketing process for all clients with carriers.
• Created engaging and polished renewal and new business proposals for presentation to clients.
• Conducted all client Open Enrollment and employee education meetings.
• Coordinated delivery of employee enrollment kits (electronic & hard copy).
• Primary client contact for vendor billing issues and employee claim support.

Denver, CO, US

• Managed renewal marketing process for all clients with carriers in coordination with team Account Analyst. (Approx. 15 clients)
• Assisted in creation of engaging and polished renewal and new business proposals for presentation to clients in coordination with team Account Analyst.
• Conducted all client Open Enrollment and Employee Education meetings.
• Coordinated delivery of employee enrollment kits (electronic & hard copy).
• Primary client contact for vendor billing issues and employee claim support.
• Conducted annual and quarterly renewal and service meetings in accordance with HIPAA and internal quality review procedures.

Daytona Beach, Florida, US

• Managed renewal marketing process for all clients with carriers in coordination with team Account Analyst.
• Created engaging and polished renewal and new business proposals for presentation to clients.
• Conducted all client Open Enrollment, New Hire and Employee Education meetings.
• Coordinated delivery of employee enrollment kits (electronic & hard copy).
• Primary client contact for enrollment, vendor billing and employee claim support
• Conducted annual and quarterly renewal and service meetings in accordance with HIPAA and internal quality review procedures.

Chicago, IL, US

• Created engaging and polished renewal and new business proposals for presentation to clients.
• Conducted all client Open Enrollment, New Hire and Employee Education meetings.
• Coordinated delivery of employee enrollment kits (electronic & hard copy).
• Primary client contact for enrollment, vendor billing and employee claim support.
• Conducted annual and quarterly renewal and service meetings in accordance with HIPAA and internal quality review procedures.
• Performed plan modeling and drill down reporting for clients.

US

• Managed billing & reconciliation operations for 5-10 large national employers (2,000-10,000 employed members)
• Participated in monthly health plan conference calls regarding client billing status
• Billing department team lead
• Team lead during People Soft accounting transition
• Provided backup support for UHC Broker 800 Hotline