Danielle Antony Email & Phone Number

Wilmington, Delaware, United States

Philadelphia, Pennsylvania, United States

• Supervised operations team to support operational excellence and excellent customer service.
• Managed and oversaw workflow and ensured quality on incoming loans.
• Helped team members maintain business professionalism through coaching on methods for delivering exceptional service to every customer.
• Stayed up to date with industry trends and best practices to improve skills and organizational operations.
• Managed pipelines up to 1500 loans.
• Managed team of 10 - 14 Home Loan Closers that were decentralized throughout multiple states.

Greater Philadelphia Area

• Coordinated closing process with attorneys, title companies, and government clerks.
• Worked with customers via telephone to answer questions, process transactions, and resolve issues.
• Provided quick turnaround times to maintain fast-past schedule.
• Evaluated approvals against established bank and government lending standards.
• Managed pipeline of over 200 loans.
• Managed up to 20 calls per day to meet customer needs.

Greater Philadelphia Area

• Onboard new customers for employee insurance brokerage products.
• Spoke with clients regarding documentation requirements and filings.

Clifton Heights, PA

• Analyzed credit reports for loan brokerage companies.
• Assisted loan officers in improving customer credit score eligibility.
• Spoke with Spanish speaking customers regarding credit reports.
• Facilitated calls between applicants and credit agencies for resolutions on credit discrepancies.

Greater Philadelphia Area

Worked with the Research and Evaluation department with inputing data and assisting on various projects within the company.

Ithaca, New York Area

Aided in some classrooms at the Boyton Middle School, including 7th grade History, 8th grade English, and 8th grade Spanish.

Greater Philadelphia Area

Worked in the "Cribs for Kids" department inputing information and talking with clients and signing them up for the program.

Wilmington, DE

Worked with children and helped them learn new music, express themselves through music, music theory, and participated in the final concert.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: SROPACI was involved in some of the musical groups on campus, including SROPAC.

Education record

Activities and Societies: The Tatnall School Drama Club The Tatnall School Showcase The Tatnall School Spring MusicalI participated in.