Danielle Antony Email & Phone Number

Wilmington, Delaware, United States

Philadelphia, Pennsylvania, United States

• Supervised operations team to support operational excellence and excellent customer service.• Managed and oversaw workflow and ensured quality on incoming loans.• Helped team members maintain business professionalism through coaching on methods for delivering exceptional service to every customer.• Stayed up to date with industry trends and best practices to improve skills and organizational operations.• Managed pipelines up to 1500 loans.• Managed team of 10 - 14 Home Loan Closers that were decentralized throughout multiple states.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.• Trained, coached and developed current direct reports to manage expectations regarding performance, business standards and communication with business partners.• Updated logs and submitted timely reports detailing activities in line with regulatory standards.• Analyzed production data and prepared reports for senior management.• Evaluated employee performance and provided feedback and training as needed.• Performed time tracking, payroll, and Human Resources support.• Developed and maintained operational guidelines for staff.• Assisted senior-level credit officers with complex loans.

Greater Philadelphia Area

• Coordinated closing process with attorneys, title companies, and government clerks.• Worked with customers via telephone to answer questions, process transactions, and resolve issues.• Provided quick turnaround times to maintain fast-past schedule.• Evaluated approvals against established bank and government lending standards.• Managed pipeline of over 200 loans.• Managed up to 20 calls per day to meet customer needs.• Facilitated communication with loan applicants, processors, underwriters and loan officers to optimize process, maintain updated information and resolve compliance issues.• Developed and maintained relationships with customers, title companies and loan officers to establish smooth loan process.• Worked in CORE logic system to review and generate Closing Disclosures and Closing Packages for applicants.• Assisted loan officers with closing processes to Fastrack procedures and promote teamwork.• Stayed up to date on loan regulation changes, closing loan applications in compliance with current laws.• Reviewed applicable documentation for compliance risk and adherence.• Verified Purchase Agreements, title commitments, Appraisals and Closing Disclosures for each applicant.• Contacted customers via mail, telephone and email to relay closing procedures and Closing Disclosure figures.• Facilitated resolutions timely when compliance issues were discovered.

Greater Philadelphia Area

• Onboard new customers for employee insurance brokerage products.• Spoke with clients regarding documentation requirements and filings.

Clifton Heights, Pa

• Analyzed credit reports for loan brokerage companies.• Assisted loan officers in improving customer credit score eligibility.• Spoke with Spanish speaking customers regarding credit reports.• Facilitated calls between applicants and credit agencies for resolutions on credit discrepancies.

Greater Philadelphia Area

Worked with the Research and Evaluation department with inputing data and assisting on various projects within the company.

Ithaca, New York Area

Aided in some classrooms at the Boyton Middle School, including 7th grade History, 8th grade English, and 8th grade Spanish.

Greater Philadelphia Area

Worked in the "Cribs for Kids" department inputing information and talking with clients and signing them up for the program.

Wilmington, De

Worked with children and helped them learn new music, express themselves through music, music theory, and participated in the final concert.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: SROPACI was involved in some of the musical groups on campus, including SROPAC.

Education record

Activities and Societies: The Tatnall School Drama Club The Tatnall School Showcase The Tatnall School Spring MusicalI participated.