Danielle Appleton Email & Phone Number

Barton Upon Humber

Over the last two and half years I have developed knowledge within all aspects of the business. I deal with day to day enquires, demands and needs of others and meet important deadlines. I follow the company’s procedures and make sure that my work is finished to a high standard. I make and receive calls, meet and greet customers/clients and suppliers, delivering a high quality level of Customer Service. I work out quotations and invoicing on a daily basis and also oversee the accounts, work out wages and deal with the HR side of the business. My Responsibilities include:• General office admin• Dealing with accounts – Quoting/Invoicing• Handle telephone/email enquires• Banking• Liaise with suppliers and customers• Manage client/sales databases• Human Resources• Ordering stock• Signing for deliveries

Barton Upon Humber

As one of the biggest supermarket retailers in the world, Tesco prides itself on offering an excellent Customer Service. The main purpose of my role was to ensure that the checkouts were manned enough to meet ‘one in front, I don’t queue’ this is to ensure that there is only one 2 customers to each main bank checkout; one being served and one unloading their shopping. This is to prevent customers queuing. Whilst manning the front end, I was in charge of voids and assisting customer service assistants if needed. On a morning I would fill all the tills up with change then make sure the tills and safe reconciled. During my shift throughout the day I would perform till checks to comply with company procedures. I dealt with staff schedules and organized the staff Rota’s and requested overtime to manage the day to day running of the checkouts. On an evening I would cash up the tills and delegate checkout staff to clear the checkouts. Within my role at Tesco I were responsible for the training of the cashiers and also manage scan performance.My responsibilities included:• Change run/cashing up and various cash office duties• Arrange and conduct training • Making sure that ‘I don’t queue’ was delivered• Deliver a high standard of customer service• Monitoring the cashiers.• Till checks• Attending ‘Team 5’ a meeting with all managers to say how we were looking for the day on checkouts, if we had any hot spots and would require help and also deliver what we were currently running at on ‘I don’t queue’.