Danielle Arnold Email & Phone Number

St. Louis, Mo, Us

• Evaluate business requests to determine feasibility; research and identify options that best serve business needs • Assist with interpreting business requirements to develop, maintain, and/or modify changes to data content• Oversee successful implementation of data by initiating resources to implement changes, engage appropriate individuals, communicate requirements for successful implementation, and documenting changes

St. Louis, Mo, Us

Utilize data to analyze and suggest improvements that impact customer retention, and growth to guide the customer lifecycleAchieve success in product adoption and growth by implementing and executing operational plans to drive customer successWork cross-functionally across leadership team to achievecustomer goals, anticipate customer needs, and provide tailoredcustomer experiencesPrepare documents, and submit reports using CRM tools such asExcel, and internal software to maintain effective communicationwith key stakeholdersGenerate strong customer relationships to build trust and guidethe customer journey through expertise in ARMs softwareProvide continued educational training to personnel to ensure the successful functioning of new features and existing systems

St. Louis, Mo, Us

Fostered relationships with multiple dealership accounts to ensure increased business lifecycle Asked critical questions regarding the customer experience to improve overall customer retention and revenue growthRecruited corporate accounts advocating the benefits of using fleet vehicles through understanding business priorities and growth goals

St. Louis, Mo, Us

Referred unresolved customer grievances to operational managers for de-escalation Communicated with customers by email, phone, and in person to provide information about products and obtain details of complaints Educated customers on products by explaining how to effectively use, operate, and care for optimal performance Solicited sales of new products ad up sold additional services Initiated assistance of technical support to avoid customer issues

Improved sales service standards by following sales, marketing, production, productivity, quality, and customer-service standards; exceeding sales quota annually by 20%. Managed the work schedules and performance of three marketing associates; exceed sales standards by 6%.Trained staff on product knowledge, systematic sales tactics, and client retention strategies with a customer-oriented focus to increase brand awareness, loyalty, and revenue.

Researched, gathered, and evaluated information on artists and competitors to sign to booking agency. Produced, edited, and evaluated the engagement of various communications materials including correspondences, articles, and media releases, maximizing the company’s reach by 40%.Communicated with management companies to book artist for promotional events & concerts on behalf of the company. Developed Social Media Marketing strategies to increase website traffic and engagement. Built and maintained relationships with high level executives within and outside of the company.

Learned the basics of tv newsShadowed reporters, producers, assignment desk, etc.Practice writing, shooting, editingLearn newsroom logistics/decision-making Ran website Managed Social Media Sites

Distributed press releases Making connections to local or online press via cold callsEvent Promotion