Danielle Ayers Email & Phone Number

Warren, NJ, US

Scottsdale, Arizona, US

• Serve as a customer success manager for accounts in the state of New Jersey, and Lower Hudson Valley New York.
• Develop and maintain strong relationships with clients that led to 98% retention rate and upselling opportunities.
• Provide guidance both proactive and reactive around account utilization, efficiencies, and best practices, establish rapport and trust throughout the lifecycle.
• Collaborate across internal teams to address customer concerns.
• Maintain an ARR of $2.5 million.
• Respond to and manage customer inquiries; coordinate and follow-up with support teams to solve customer and internal partner issues through resolution.

Philadelphia, PA, US

• Developed and maintained strong relationships with school administration and educators.
• Communicated materials and teaching strategies effectively to educators by conducting professional learning, weekly meetings, and one on one coaching.
• Met with school administration on a biweekly basis to ensure overall satisfaction of CLI by discussing goals and concerns.
• Supported academic interventionist and Special Education teachers to align and modify literacy lessons with students' IEP goals in mind.
• Conducted weekly observations in classrooms and provided feedback directly to teachers.
• Assessed literacy skills, modeled effective classroom instruction, and coached teachers.

• Coordinated and led team meetings with cross-functional service providers in order to maintain consistent practices across therapies and ensure communication of family's needs and concerns.
• On boarded families into the New York State special education system, ensuring they received the maximum amount of services possible while advising them throughout the evaluation process.
• Maintained positive relationships with parents and all related service providers.
• Assisted general education teachers in modifying learning activities and implementing strategies to promote student learning and development.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

US

• Collaborated with Special Education Teacher to implement strategies and activities and create IEPs.
• Used multimodal means of learning to reach all students.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Attended and facilitated IEP meetings for students and families.

Master'S Degree, Special Education And Teaching

Bachelor Of Arts - Ba, Art/Art Studies, General