-Serve as primary system administrator for clients who need assistance with their Salesforce Buildout App -Use Zendesk/Intercom/Google Meet to support clients with app functionality questions and account/user management-Install patch updates to clients' instances, run scripts and perform data backups -Assist with requests to build custom report types, reports, dashboards, customize page layouts, OWD settings/sharing rules, Einstein Activity Capture and assistance with data importing.-Create documentation and training videos for the help center to support Buildout app functionality.-Communicate with clients, account managers and DEV to understand business requirements and convert them into effective solutions sometimes using an automated process such as flows.

Manage data uploads for the Strategic Relationship Management team.Run and process reports for data hygiene.Create and maintain accurate and up-to-date constituent records in Salesforce.Manage constituent research projects, as needed.Identify and escalate trends occurring across multiple individuals, departments or the organization.Track staff members' compliance with Salesforce policies and escalate issues as needed

• Diagnose and resolve technical and software issues involving information management, login issues, test site troubleshooting, assist with adhoc reporting, editing templates, creating Jira tickets for bugs • Create Macros/ technical documentation for processes in database• Deliver service and support to end-users using Zendesk, Salesforce, Cisco IP/ Finesse. Gotomeeting, and Webex.

• Respond to inquiries from restaurants, including updating system profiles and menus that show in the UberEats app, and resolving technical issues• Handle payment issues, including reimbursements for cancelled orders and “miscellaneous” situations for over 600 accounts, Create JIRA tickets for menu escalations• Help complete weekly audits for data quality, including but not limited to: data and contact info in Salesforce records

• Provide timely, professional, and punctual responses to clients who submit a question via the help menu, phone or email when using the product NAVIANCE• Verify and enter all correspondence and necessary information related to a case into Salesforce • Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved.

• Provide timely, professional, and punctual responses to clients who submit a question via the help menu, phone or email when using the product NAVIANCE• Verify and enter all correspondence and necessary information related to a case into Salesforce • Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved.

• Provide direct technical support to customers • Create new cases and update existing cases in our customer database• Troubleshoot, diagnose and resolve fault at time of answering where possible.• Communicate with customers regularly regarding case progress and updates• Provide guidance to customer on the best use of the software • Meet and aim to exceed monthly individual and Company targets

Inputs data in a timely manner into a computer system from all proxy and interim job control envelopes, ensuring that all envelopes reflect the material received.Verifies accuracy of data inputted into the computer system by other data entry clerksProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Responds to telephone calls, email and personnel requests for technical support.Documents, tracks and monitors the problem to ensure a timely response

Consult with 5-10 customers daily on the purchase of customized speech language pathologist and audiologist mailing list.Generate customized list for email blast or postal mailing for purchase using in house software (CALA)Create Contacts, Accounts, and Opportunities in Salesforce for potential clients Charge and bill customers for purchase of custom list using ASHA custom sharepoint site

Create over 30 contacts and organizations daily.Develop custom reports to export into excel spreadsheetsConvert Leads, Clean-up Contacts/Orgs and Manage UsersUse Data Loader to import excel spreadsheets to create Campaigns

Responsible for working in a team to maximize efficiency and use of full feature and benefits of Salesforce. Maintain the system, creating and managing changes to the system, and providing user assistance, training, adoption, and satisfaction in order to keep Salesforce system up to date and perfect.

Provided explanations of benefits and billings daily through telephone which resulted in 5 new patients.Collected monies for outstanding patient balances every two days in order to help 40-50 patients be seen by provider.Restored combined files everyday using a computer that resulted in new found information for over 35 patients.